Transitions of Care Pharmacy Technician

UT Southwestern Medical Center • Dallas, TX

21h • Onsite

About The Position

The Transitions of Care Pharmacy Technician (TCPT) works under the supervision of a Pharmacy Supervisor or Pharmacy Manager. This role is crucial in promoting patient safety by creating accurate medication lists, processing prior authorizations, and authorizing refill requests. The TCPT also participates in teaching activities, reporting directly to pharmacists, and performing additional duties as required by pharmacy leadership. Key responsibilities include medication reconciliation, prior authorization activities, and prescription refill authorization.

Requirements

• High School Diploma or equivalent
• 1 year of experience in retail pharmacy or equivalent.
• REG PHARMACY TECNICIAN Registration with Texas State Board of Pharmacy (TSBP) as a Registered Technician is required upon hire
• (BLS) BASIC LIFE SUPPORT course accredited by the American Heart Association (AHA) or American Red Cross (ARC) required by start date

Nice To Haves

• (PTCB) CERT COMPND STERILE PREP TECHN national certification with Pharmacy Technician Certification Board (PTCB) preferred

Responsibilities

• Promote patient safety through creation of the most accurate up to date medication list, processing of prior authorizations and/or providing authorization of refill requests.
• Completes tasks in EMR as directed
• Participate in teaching activities, including but not limited to, precept Pharmacy Technicians, Pharmacy Students, Pharmacists, and Nurses regarding home medication interviews and documentation.
• Report directly to the pharmacist on service for TCPT team and to other pharmacists while working
• Independently obtain medication history assessments for admissions to the hospital or within ambulatory clinics. Provide complete information regarding each medication identified (i.e., drug, dose, route, frequency, indication for PRN, and last dose taken-date/time).
• Obtain information by interviewing the patient, family, calling local pharmacies, Long Term Care facilities and other resources.
• Verify patient allergy information and ensure complete documentation (i.e., substance, allergy category, reaction description) and coordinate medication history assessment with nursing team.
• Document the medication history and allergy information in the electronic medical record accurately and in a timely manner.
• Initiate and coordinate prior authorization requests in the automated prior authorization system.
• Act as a liaison between the Clinical Department and members, providers, pharmacies, and internal departments and respond to inquiries regarding status of prior authorization requests.
• Assist with internal and external reporting requests and summarize internal program statistics.
• Maintain prior authorization management solution, including: Interpretation and application of prior authorization guideline revisions. Configuration and quality assurance of clinical criteria, decision scenarios, and other elements. Development and maintenance of notification templates in compliance with client plan language and other regulatory requirements. Compare prescription claims data against requested parameters and summarize/present results or recommendations.
• Utilize authorized physician protocol to process prescription refill requests in a timely manner and documents into EMR system.
• Conduct patient and pharmacy callbacks in a time efficient manner while maintaining proper phone etiquette.
• Handle intake of multiple phone lines using established scripts, protocols and service processes.
• Respond to each call in an efficient, effective, and professional manner.
• Accurately track and enter calls using appropriate documentation, reporting, and database applications.
• Assist with maintaining department databases and resource tools.
• Performs other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED