Sr Pharmacy Automation Technician
About The Position
St. Jude Children's Research Hospital’s Department of Pharmacy and Pharmaceutical Sciences provides clinical pharmaceutical care and integrates research findings into clinical practice. The Sr Pharmacy Automation Technician is the primary team member responsible for administering, operating, maintaining, troubleshooting, and optimizing the Omnicell medication management system as part of the Pharmacy Automation team and Pharmacy Informatics Community. Extensive experience with Omnicell and Epic is strongly preferred. The position supports automated pharmacy systems for medication dispensing, packaging, inventory management, and distribution, helping ensure that equipment, software, configurations, and workflows operate accurately, reliably, and efficiently. The technician coordinates upgrades and testing; manages user, device, and system configurations; monitors inventory and system performance; resolves technical and operational issues; and collaborates with pharmacy, information technology, clinical, engineering, system administration, and vendor teams. The role is also a key liaison between pharmacy staff and engineering and system administration teams outside the department, translating operational needs, coordinating issue resolution, and supporting system enhancements. The technician supports pharmacists and other pharmacy personnel, regulatory compliance, institutional policies, and patient safety.
Requirements
- High school diploma required.
- Technical school diploma or certification with 4 or more years of relevant experience.
- At least 5 years of relevant experience in a related area, such as electronic technology or biomedical engineering.
- Strong knowledge of hospital policies and departmental procedures.
- Proficiency as an end-user of pharmacy software.
- Experience designing and/or managing databases.
- Tennessee Pharmacy Technician License registration required.
- Pharmacy Technician Certification Board certification required.
Nice To Haves
- Associate degree preferred.
- Extensive experience with Omnicell and Epic strongly preferred.
- Apexus Certified Expert preferred.
- Pharmacy Basic Life Support preferred.
Responsibilities
- Oversee and support daily operations of pharmacy business applications; serve as a senior liaison for issue triage, system recovery, and hardware and software support in collaboration with internal teams and vendors.
- Coordinate and perform routine and specialized preventive maintenance on department technology solutions, meeting defined service levels.
- Perform functional and safety tests and install new equipment according to manufacturers’ specifications.
- Troubleshoot complex equipment failures, replace parts or modules, and calibrate equipment to manufacturers’ specifications.
- Communicate with vendors, research staff, and clinical staff to solve problems.
- Orient and train new employees.
- Maintain regular and predictable attendance, meet job expectations, adhere to policies, and deliver quality work in alignment with St. Jude’s values and principles.
- Perform other duties as assigned to meet department and institutional goals and objectives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
