Sr People Operations Business Partner, Product & Technology

ACV • Buffalo, NY

5d • $120,000 - $150,000

About The Position

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

Requirements

• A People First approach and a commitment to excellence
• BS/BA in a related discipline or equivalent combination of education and experience
• A passion for the mission, vision and values of ACV
• 8+ years of experience in a People/Human Resources and/or related profession
• Experience working with a dispersed work group across multiple locations and geographic areas
• Thorough knowledge in the areas of employee relations, compensation, compliance, organizational design, benefits and total rewards
• Technically proficient and be able to use GSuite, Microsoft Window products, and have prior working experience using HRIS System(s)
• Ability to maintain a high degree of confidentiality
• Excellent organizational and administrative skills, attention to detail and follow up skills
• Strong communication skills and ability to work across multiple locations
• Strong business and People/HR acumen, including strong problem solving skills, critical thinking, analysis and being agile while leading through change
• Excellent project management skills, and the ability to meet deadlines
• Experience in full cycle recruitment process, total rewards programs, employee relations and compliance
• Strong coaching and consulting skills
• Ability to handle multiple priorities and have strong time management skills
• Ability to work independently

Nice To Haves

• PHR and/or SHRM-CP Certification preferred

Responsibilities

• Partner closely with leaders and Teammates to drive excellent work relationships, build morale, and increase productivity and retention.
• Lead/work with the entire People team and business teams on special projects as needed to support ACV’s organizational culture and to ensure an exceptional Teammate experience.
• Be a steward of our Teammate experience and role model for ACV’s culture.
• Be a champion for the Teammate Experience in the creation, support and implementation of people initiatives such as total rewards, learning and development, company policies, etc.
• Partner with, and coach business leaders in all areas of performance management.
• Conduct effective, thorough and objective investigations and handle complex Teammate relations issues as necessary.
• Collaborate with others in support and execution of ACV’s safety program, initiatives and practices which are focused on incident prevention and the safety of all Teammates.
• Collaborate with business leaders and Teammates to drive a culture of diversity, equity and inclusion.
• Manage workers' compensation claims including reporting, management and tracking to ensure a best in class process across the organization.
• Ensure Company policies are administered fairly and consistently across the organization.
• Understand the staffing needs and partner with Talent Acquisition Team to develop and execute effective talent attraction strategies.
• Identify, develop and execute best practices, policies and procedures that are aligned to supporting the needs of the business and improving Teammate experience.
• Identify and provide solutions to address areas of opportunity in all areas of People Operations.
• Work with leaders and other members of the People Team to execute effective performance. management and career development initiatives (onboarding plans, performance feedback, succession planning, Teammate development/coaching, career pathing.)
• Work with the Total Rewards team regarding all areas of Total Rewards (Benefits, Compensation, Equity, Wellness etc.).
• Partner with functional/area leaders to obtain and review regular reporting on achievements to KPIs and data analysis on the state and health of their teams.
• Consult and advise leaders on the organizational design of their teams and departments.
• Ensure compliance with federal, state and local employment laws and regulations.
• Responsible for contributing to the development of others within the People Team - including inside and outside of their immediate work Team.
• Involved with and/or lead cross-functional projects and initiatives.
• Other duties as assigned

Benefits

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree