Sr People Operations Business Partner, Product & Technology

ACV•Buffalo, NY

About The Position

ACV is looking for an experienced Senior level People/HR leader to join our People Operations Team primarily supporting our Product and Technology Teams. Our ideal candidate has a passion for all things People, has strong management and leadership skills, takes a solution based approach and has experience and a past history of success navigating complex situations. To be successful in this role, you will need to be a subject matter expert and have the ability to be a collaborative influencer across our organization. If you have a People first approach, truly enjoy having the ability to help others grow and develop in their roles and want to make a difference every day - this role is for you!

Requirements

A People First approach and a commitment to excellence
BS/BA in a related discipline or equivalent combination of education and experience
A passion for the mission, vision and values of ACV
8+ years of experience in a People/Human Resources and/or related profession
Experience working with a dispersed work group across multiple locations and geographic areas
Thorough knowledge in the areas of employee relations, compensation, compliance, organizational design, benefits and total rewards
Technically proficient and be able to use GSuite, Microsoft Window products, and have prior working experience using HRIS System(s)
Ability to maintain a high degree of confidentiality
Excellent organizational and administrative skills, attention to detail and follow up skills
Strong communication skills and ability to work across multiple locations
Strong business and People/HR acumen, including strong problem solving skills, critical thinking, analysis and being agile while leading through change
Excellent project management skills, and the ability to meet deadlines
Experience in full cycle recruitment process, total rewards programs, employee relations and compliance
Strong coaching and consulting skills
Ability to handle multiple priorities and have strong time management skills
Ability to work independently

Nice To Haves

PHR and/or SHRM-CP Certification preferred

Responsibilities

Partner closely with leaders and Teammates to drive excellent work relationships, build morale, and increase productivity and retention.
Lead/work with the entire People team and business teams on special projects as needed to support ACV’s organizational culture and to ensure an exceptional Teammate experience.
Be a steward of our Teammate experience and role model for ACV’s culture.
Be a champion for the Teammate Experience in the creation, support and implementation of people initiatives such as total rewards, learning and development, company policies, etc.
Partner with, and coach business leaders in all areas of performance management.
Conduct effective, thorough and objective investigations and handle complex Teammate relations issues as necessary.
Collaborate with others in support and execution of ACV’s safety program, initiatives and practices which are focused on incident prevention and the safety of all Teammates.
Collaborate with business leaders and Teammates to drive a culture of diversity, equity and inclusion.
Manage workers' compensation claims including reporting, management and tracking to ensure a best in class process across the organization.
Ensure Company policies are administered fairly and consistently across the organization.
Understand the staffing needs and partner with Talent Acquisition Team to develop and execute effective talent attraction strategies.
Identify, develop and execute best practices, policies and procedures that are aligned to supporting the needs of the business and improving Teammate experience.
Identify and provide solutions to address areas of opportunity in all areas of People Operations.
Work with leaders and other members of the People Team to execute effective performance management and career development initiatives (onboarding plans, performance feedback, succession planning, Teammate development/coaching, career pathing.)
Work with the Total Rewards team regarding all areas of Total Rewards (Benefits, Compensation, Equity, Wellness etc.).
Partner with functional/area leaders to obtain and review regular reporting on achievements to KPIs and data analysis on the state and health of their teams.
Consult and advise leaders on the organizational design of their teams and departments.
Ensure compliance with federal, state and local employment laws and regulations.
Responsible for contributing to the development of others within the People Team - including inside and outside of their immediate work Team.
Involved with and/or lead cross-functional projects and initiatives.
Other duties as assigned