Sr. Payroll Operations Specialist

PlayStation Global•United States, Remote, CA

23h•$135,900 - $203,900•Remote

About The Position

Sony Interactive Entertainment is seeking an experienced, organized, and collaborative Sr. Payroll Operations Specialist to support US and Canadian payroll operations within a global organization. The role coordinates, prioritizes, and executes payroll activities to ensure accurate, timely, and compliant payroll delivery. It requires hands-on payroll experience, strong operational judgment, and the ability to use technology, AI, and performance metrics to drive efficiency and continuous improvement. The specialist coordinates payroll activities across multiple pay groups and processing cycles; manages schedules, checklists, audits, reconciliations, and competing priorities; and supports complex activities such as leaves of absence, international assignees, terminations, and special payments. The role provides day-to-day operational guidance and indirect leadership to Payroll Analysts, collaborates with regional and global stakeholders, supports employee inquiries, and partners with technical teams on systems and testing. It also supports payroll compliance, controls, audits, documentation, and process improvement.

Requirements

7+ years of progressive payroll experience supporting US and Canadian payroll operations.
Hands-on experience with Dayforce Payroll and Workday HCM.
Strong understanding of end-to-end payroll processes, compliance requirements, and operational dependencies.
Experience supporting international assignees or cross-border payroll activities.
Ability to organize complex workflows, manage competing priorities, and meet critical deadlines.
Experience working collaboratively within a regional payroll team in a global organization.
Strong analytical, Excel, problem-solving, and communication skills.
Experience with payroll audits, case management, process improvement, and performance metrics.
Familiarity with AI and automation tools to improve payroll efficiency and accuracy.
Bachelor's degree or equivalent professional experience.

Nice To Haves

Dayforce Workforce Management experience.
CPP, PCP, or PLP certification.

Responsibilities

Coordinate and execute payroll activities across multiple pay groups and processing cycles, ensuring accuracy, compliance, and timely completion.
Manage payroll schedules, checklists, audits, reconciliations, and competing priorities.
Support complex payroll activities, including leaves of absence, international assignees, terminations, and special payments.
Identify and resolve payroll discrepancies, operational risks, and processing delays.
Coordinate Payroll Analyst work assignments, align priorities, monitor progress, and support timely, accurate payroll execution without direct people-management responsibility.
Understand and manage upstream and downstream payroll dependencies across HR, Benefits, Leaves, Finance, and other functions.
Collaborate with regional and global stakeholders to resolve issues and improve payroll processes.
Partner with technical teams on system-related issues, business requirements, and user acceptance testing.
Manage employee payroll inquiries through case management systems and ensure timely, accurate resolution.
Monitor payroll KPIs, including accuracy, timeliness, exceptions, and case resolution.
Leverage AI, automation, and analytical tools to improve efficiency, accuracy, and operational workflows.
Identify recurring issues, support root cause analysis, and implement process improvements.
Apply US and Canadian payroll regulations and established company policies.
Execute payroll controls, audits, and reconciliations while supporting SOX compliance and audit requirements.
Maintain accurate payroll documentation, procedures, and records.