Sr. Payroll Associate II

Acrisure•Grand Rapids, MI

5d•Onsite

About The Position

Acrisure is seeking a Sr. Payroll Associate II in Grand Rapids, MI. The Sr. Payroll Associate II supports the accurate, timely, and compliant processing of payroll operations while delivering a high-level of customer service to employees, agency partners, and internal stakeholders. This role serves as a key resource for payroll-related questions, supports payroll auditing and reporting activities, and partners with HR, Finance, and Payroll leadership to ensure operational excellence and positive employee experience. Working within established procedures, this position contributes to payroll process improvements, system enhancements, and ongoing operational support in a fast-paced, high-volume environment.

Requirements

Excellent customer service skills with a proactive and solutions-oriented approach
Strong written and verbal communication skills with ability to explain payroll information clearly and professionally
Strong attention to detail with the ability to maintain accuracy in a high-volume environment
Ability to manage multiple priorities and meet deadlines effectively
Strong organizational, analytical, and problem-solving skills
Ability to handle confidential information with discretion
Ability to work independently and collaboratively within a team environment
Proficiency with Microsoft Office applications including Excel, Word, PowerPoint, and Teams
4+ years of experience processing payroll in multi-state and/or high-volume environment with employee populations of 2,000+
Bachelor’s degree in Human Resources, Accounting, Business Administration, or related field, or equivalent combination of education and experience

Nice To Haves

Experience processing multi-state payrolls in a high-volume environment
Experience with Workday, ADP SmartCompliance, or related payroll systems
Familiarity with payroll auditing, reporting, and compliance activities
Experience supporting payroll process improvement or system enhancement initiatives
Experience working in large, complex, or high-growth organizations
Workday experience preferred
Experience with ADP SmartCompliance preferred

Responsibilities

Process payroll transactions accurately and timely across multiple payroll frequencies and entities
Support payroll auditing, balancing, reconciliations, corrections, and reporting activities
Process employee payroll updates including deductions, tax elections, direct deposit changes, and earnings adjustments
Support off-cycle payments, garnishments, additional earnings, and related payroll transactions
Assist with payroll implementations and ongoing operational payroll support activities
Respond to payroll-related questions from employees, agency partners, and internal stakeholders through ServiceNow and other communication channels
Provide clear and professional guidance related to payroll calculations, taxes, deductions, and payroll processes
Partner with HR, Finance, and Payroll leadership to resolve payroll questions and support timely issue resolution
Maintain detailed and accurate documentation of employee interactions and payroll support activities
Maintain accurate payroll records and support audit and reporting requests
Support compliance with federal, state, and local payroll requirements and established payroll procedures
Assist with year-end payroll activities including reporting and W-2 support
Identify opportunities for process improvements and operational efficiencies
Support payroll system enhancements, reporting improvements, and process documentation updates