Sr Payment Specialist

Entrata

3d•Hybrid

About The Position

Since 2003, Entrata has evolved into a global leader in AI-driven property management technology, powering the industry's essential operating system with intelligent leasing, payment, and communication tools. With over 2,200 employees, Entrata offers established stability and high-velocity innovation, fostering a culture of radical transparency and entrepreneurial energy. The Senior Payments Specialist serves as a skilled subject matter expert in Merchant Services, responsible for managing complex reconciliations, resolving escalated disputes, and overseeing ACH, Check 21, and settlement adjustment processes. This role requires deep expertise and independent judgment to resolve high-impact issues, optimize workflows, and ensure compliance with banking regulations and organizational policies. The Senior Payments Specialist also acts as an informal team leader, mentoring colleagues, supporting cross-functional initiatives, and contributing to process improvements that enhance operational efficiency and client satisfaction. Candidates for this role are being considered from Arizona, Utah, Wyoming, Idaho, Texas, North Carolina, or Florida.

Requirements

Independently resolve complex reconciliations, chargebacks, and adjustment cases.
Apply judgment and initiative in managing escalated payment issues and client inquiries.
Communicate effectively with external and internal stakeholders on high-impact matters.
Drive process improvements that enhance the efficiency and accuracy of payment operations.
Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
Maintain professional interaction with internal and external stakeholders.
Ability to work in a fast-paced and high-stress environment.
Deep knowledge of banking operations, payment processing workflows, and accounting principles.
Advanced proficiency with spreadsheets, reporting, and data analysis tools.
Strong problem-solving and decision-making skills with the ability to anticipate risks.
Excellent communication skills with experience managing escalated client or partner issues.
Proven ability to balance multiple priorities while leading or supporting projects.
Demonstrated leadership qualities, including mentoring and training team members.
High school diploma or equivalent required.
Typically requires 4–6 years of related experience in banking, payment processing, or accounting.
Proven track record with credit card chargebacks, ACH, Check 21, and international payments.
Utilize company-approved GenAI tools to accelerate high-value deliverables.
Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
Ensure no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
Demonstrate the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.

Nice To Haves

Associate or bachelor’s degree in business, finance, or related field preferred.
Experience working with SQL or other query/reporting tools preferred.

Responsibilities

Perform complex account reconciliations and lead the resolution of high-priority discrepancies.
Handle escalated chargeback disputes, reversals, and adjustment requests with minimal supervision.
Provide expertise in ACH and Check 21 return processes, ensuring compliance with regulatory requirements.
Identify trends in failed payments and settlement distributions; recommend and implement solutions to reduce reoccurrence.
Collaborate with clients, banking partners, and internal stakeholders to resolve critical or sensitive issues.
Contribute to process improvement initiatives, leveraging expertise to enhance accuracy, efficiency, and compliance.
Serve as a mentor and resource to less experienced team members, providing guidance and training as needed.

Benefits

Flexible and transparent culture with remote and hybrid work options
Generous vacation time
Frequent company recharge days for work-life balance
Comprehensive medical, dental, and vision coverage
Fertility benefits
HSA/FSA options
Employer-paid disability benefits
Access to 401(k) or similar retirement plans with employer matching
Wellness initiatives promoting physical and mental well-being
Access to an onsite gym at HQ
Gym memberships
Mental health resources
Wellness challenges
Employee assistance programs
Entrata Cares programs (opportunities for volunteerism, charity events, and giving back to our community)
Exclusive Previ cell phone plan
Discounts on services or local business partnerships for additional employee benefits
Bi-annual swag drops for employees