Payment Operations Specialist

Autodesk

1d•Remote

About The Position

We are seeking a detail-oriented and customer-focused Payment Operations Specialist to join our ePay team. This role is critical to delivering a seamless payment experience for General Contractors and their Subcontractors using GCPay’s ePayments platform. The ideal candidate brings experience in payment operations, money movement, banking, or financial services, along with a passion for process improvement and exceptional customer support. You’ll collaborate across teams, help onboard new customers, and play a key role in resolving payment-related issues with urgency and care. This is a cross-functional role in a fast-paced environment, with extensive growth. You will work at the center of our organization, partnering with teams across Support, Product Management, Sales, and external payment partners to ensure customer success.

Requirements

3+ years of experience in payment operations, banking, fintech, or financial services
Strong understanding of payment rails (Ex. ACH, Wire, FedNow, RTP) and compliance considerations
Excellent problem-solving and analytical skills
Strong communication skills with a customer-first mindset
Experience working cross-functionally with internal and external stakeholders
Strong skills in analyzing and interpreting transaction data and spotting discrepancies
Ability to manage time effectively, prioritize across multiple workflows, and adapt to changing priorities
Can operate effectively without a detailed script
Are comfortable with ambiguity and change
Have strong attention to detail
Communicate clearly and honestly
Think creatively and solve problems proactively

Responsibilities

Lead onboarding efforts for customers adopting GCPay’s ePayments functionality
Conduct training sessions and walkthroughs for General Contractors and Subcontractors
Guide customers through compliance reviews and funding setup processes
Provide timely, empathetic support to customers via phone and email
Investigate payment discrepancies and operational issues
Coordinate with internal teams (e.g., Product, Engineering, Finance) and external partners (e.g., banks)
Own and manage escalated, time-sensitive cases through to resolution
Identify opportunities to improve workflows, efficiency, and customer experience
Support and contribute to process improvement initiatives across the ePay team
Create and maintain clear, high-quality process guides, training materials, and general knowledge resources for internal and external stakeholders