SR PATIENT ACCOUNTS SPECIALIST-CUSTOMER SERVICE
UHS•Las Vegas, NV
•Onsite
About The Position
The Senior Patient Account Specialist provides excellent support to department employees by answering questions, providing necessary coaching, and performing quality assurance audits. Handles incoming/outgoing customer calls and reroutes calls to appropriate departments. Provides product/services healthcare information, resolves issues, and ensures customer satisfaction. Monitors portals and workstations to ensure timelines are met.
Requirements
- 2+ years call center/healthcare customer service experience.
- High School or equivalent.
- Experience with acute care medical billing, explanation of benefits, and collections.
- Computer proficiency: Microsoft Works, Excel, and database entry.
- Ability to handle multiple tasks and remain patient under pressure.
- Strong problem-solving skills.
Responsibilities
- Provides excellent support to department employees by answering questions, providing necessary coaching, and performing quality assurance audits.
- Handles incoming/outgoing customer calls and reroutes calls to appropriate departments.
- Provides product/services healthcare information, resolves issues, and ensures customer satisfaction.
- Monitors portals and workstations to ensure timelines are met.
Benefits
- Competitive Compensation
- Excellent Medical, Dental, Vision and Prescription Drug Plan
- 401k plan with company match
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
