Sr Patient Access Associate - Weekend Shift

Nebraska Medicine•Omaha, NE

1d•Onsite

About The Position

The Sr Patient Access Associate is responsible for ensuring patients and customers are greeted professionally, accounts are created accurately and efficiently to optimize cash flow, and customer expectations are exceeded while complying with all state and federal regulations. This role involves scheduling confirmation, pre-registration/pre-admission, registration/admission, insurance verification, payment receipt, and patient wayfinding/escorting. Coverage is required 24 hours a day, 7 days a week, with needs in various areas including the emergency department. Face-to-face and bedside patient contact is required.

Requirements

Minimum of two years customer service experience required.
High school education or equivalent required.
Ability to work in a proactive self-directed manner required.
Multi-tasking and problem solving abilities required.
Strong written and verbal communication skills required.
Strong communication and organizational skills with aptitude for detail-oriented work required.
Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
Ability to type 35 wpm with 95% accuracy rating required.
Basic Life Support (BLS) certification within six months of hire or transfer date required (cost will be funded by department).
Must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later).

Nice To Haves

Experience in health care, collections, registration, or revenue cycle preferred.
Associate's degree in business, healthcare or related field preferred.
Experience in health care revenue cycle functions including insurance or registration preferred.
Experience with Microsoft Office products, specifically Word and Excel preferred.
Depending on the position available, fluency in Spanish preferred.

Responsibilities

Ensure patients and customers are greeted in a professional, timely and efficient manner.
Create accounts accurately and efficiently in order to optimize cash flow for the organization while exceeding customer expectations.
Comply with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting.
Provide coverage for the position 24 hours a day, 7 days a week with needs in various areas of the organization, including the emergency department.
Perform face-to-face and bedside patient contact.
Serve as the first impression of the organization.
Obtain patient demographic and insurance information.
Enter data into the electronic health record (EHR).
Pre-register patients over the phone.
Collect point-of-service payments.
Obtain required regulatory forms.
Check in clinic and outpatient appointments.
Admit surgical and inpatients.
Register and arrive patients in the Emergency Department.
Work in a fast-paced, high-volume environment.
Meet productivity and quality metrics (e.g., work queues).