Sr Patient Access Associate - Weekends - Emergency Dept

Nebraska Medicine•Omaha, NE

9d•Onsite

About The Position

Nebraska Medicine is seeking an individual to join our Access Services team in a front-line, patient-facing role. In this position, you will have a meaningful impact on patients and visitors and often serve as the first impression of Nebraska Medicine. This role involves working in high-volume, fast-paced, time-sensitive environments, interacting with patients face-to-face and at bedside, accurately handling sensitive financial and insurance information in real time, and maintaining professionalism in stressful or emotionally charged situations. The associate will also float and cross-train across departments as needed. The position requires ensuring patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for the organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting. Coverage for this position is required 24 hours a day, 7 days a week with needs in various areas of the organization, including the emergency department. Face-to-face and bedside patient contact is required.

Requirements

Minimum of two years customer service experience required
High school education or equivalent required
Ability to work in a proactive self-directed manner required
Multi-tasking and problem solving abilities required
Strong written and verbal communication skills required
Strong communication and organizational skills with aptitude for detail-oriented work required
Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required
Ability to type 35 wpm with 95% accuracy rating required
Basic Life Support (BLS) certification within six months of hire or transfer date required (cost will be funded by department)
Must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later)

Nice To Haves

Experience in health care, collections, registration, or revenue cycle preferred
Associate's degree in business, healthcare or related field preferred
Experience in health care revenue cycle functions including insurance or registration preferred
Experience with Microsoft Office products, specifically Word and Excel preferred
Depending on the position available, fluency in Spanish preferred

Responsibilities

Ensure patients and customers are greeted in a professional, timely and efficient manner
Create accounts accurately and efficiently to optimize cash flow for the organization while exceeding customer expectations
Comply with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting
Provide coverage for the position 24 hours a day, 7 days a week with needs in various areas of the organization, including the emergency department
Engage in face-to-face and bedside patient contact
Float and cross-train across departments as needed