Patient Access Sr Associate
About The Position
Join Nebraska Medicine’s Access Services team in a front-line, patient-facing role. As a Sr. Patient Access Associate, you will help patients navigate their care while often serving as their first impression of Nebraska Medicine. Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting. Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department. Face to face and bedside patient contact required.
Requirements
- Minimum of two years customer service experience required.
- High school education or equivalent required.
- Ability to work in a proactive self-directed manner required.
- Multi-tasking and problem solving abilities required.
- Strong written and verbal communication skills required.
- Strong communication and organizational skills with aptitude for detail-oriented work required.
- Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
- Ability to type 35 wpm with 95% accuracy rating required.
- Basic Life Support (BLS) certification within six months of hire or transfer date required (cost will be funded by department), must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023, or later).
Nice To Haves
- Experience in healthcare, collections, registration, or revenue cycle preferred.
- Associate's degree in business, healthcare or related field preferred.
- Experience in healthcare revenue cycle functions including insurance or registration preferred.
- Experience with Microsoft Office products, specifically Word and Excel preferred.
- Depending on the position available, fluency in Spanish preferred.
Responsibilities
- Greet and assist patients, families, and visitors
- Complete patient registration and verify demographic and insurance information
- Interact with patients face-to-face and at the bedside
- Collect payments and complete required forms
- Work in a fast-paced, high-volume environment
- Cross-train and float to other registration areas as needed
Benefits
- Up to $5,000 per year in tuition assistance
- 35% discount at Clarkson College
- Additional career-development opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
