Sr Patient Access Associate

Nebraska Medicine•Durham, CA

4d•Onsite

About The Position

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: First Shift (United States of America) Sr Patient Access Associate Tuesday - Saturday: 6:00 AM - 2:30 PM Nebraska Medicine is seeking a customer-focused individual to join our Access Services team in a front-line, patient-facing role. As one of the first people patients and visitors interact with, you will play an important role in creating a welcoming experience while ensuring a smooth registration process. In this position, you will interact with patients both face-to-face and at the bedside, assisting with pre-registration, pre-admission, registration, admissions, insurance verification, payment collection, and patient wayfinding/escort services. If you enjoy helping others, thrive in a fast-paced environment, and are passionate about providing exceptional customer service, we encourage you to apply. This role involves floating across different departments at the Nebraska Medical Center. Weekend Differential Eligible. Benefits Eligible. Before You Apply To be considered for this role, please review the following requirements carefully: Review the schedule and training requirements below to ensure they align with your availability. Additional part-time and full-time schedules may be available in separate postings on our careers site. Submit a resume that includes your complete work history and all customer service experience. Schedule: Full-Time (40 hours/week) Tuesday - Saturday: 6:00 AM - 2:30 PM Training Schedule: Full-time for the first 3 weeks: Monday-Friday, 7:00 AM - 3:30 PM Training is required, non-negotiable, and must be completed before transitioning to the regular schedule. Please only apply if you are able to fully commit. Location: Nebraska Medical Center | Nebraska Medicine Omaha, NE Why Work at Nebraska Medicine? Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care. Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve. Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Be part of something extraordinary at Nebraska Medicine!

Requirements

Minimum of two years customer service experience required.
High school education or equivalent required.
Ability to work in a proactive self-directed manner required.
Multi-tasking and problem-solving abilities required.
Strong written and verbal communication skills required.
Strong communication and organizational skills with aptitude for detail-oriented work required.
Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
Ability to type 35 wpm with 95% accuracy rating required.
Basic Life Support (BLS) certification within six months of hire or transfer date required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later).
Basic Life Support (BLS) within six months of hire or transfer date required (cost will be funded by department).

Nice To Haves

Experience in health care, collections, registration, or revenue cycle preferred.
Associate's degree in business, healthcare or related field preferred.
Experience in health care revenue cycle functions including insurance or registration preferred.
Experience with Microsoft Office products, specifically Word and Excel preferred.
Depending on the position available, fluency in Spanish preferred.

Responsibilities

Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting.
Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department.
Face to face and bedside patient contact required.