Patient Access Associate

Inova • Fairfax, VA

5d • Onsite

About The Position

We are looking for dedicated Patient Access Associate 1, Patient Access Associate 2, Patient Access Associate 3, & Patient Access Associate 4 in the Fairfax and Ashburn area to work in children’s specialties including Inova Children's Hematology/Oncology, Inova Children's Pulmonology, Inova Children’s Gastroenterology, Inova Children’s Neurology and Inova Children’s Orthopedics & Sports Medicine. These roles will be full-time, day shift with varying hours from 7:30 a.m. – 5:30 p.m. Monday – Friday. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Requirements

• High School diploma or GED
• 1 year of customer service or 1 year of experience in a medical setting.
• Or Associates degree in lieu of experience
• 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle.
• Or Bachelor’s degree in lieu of experience
• 2 years of healthcare patient access experience or 2 years of experience in a healthcare revenue cycle.
• 3 years of healthcare patient access experience or experience in a healthcare revenue cycle.
• Must be employed by Inova Health System for 1 year.

Nice To Haves

• Previous Pediatric Specialists of Virginia (PSV) work experience

Responsibilities

• Financial counseling and insurance verification, and notification to patients and/or guardians of financial responsibility.
• Identifies and communicates payer authorizations and referral requirements as required.
• Admits and schedules patients, conducts insurance verifications, and provides financial counseling.
• Ensures patient safety by demonstrating effective problem solving and effective communication skills.
• Engages in active listening when dealing with a customer complaints.
• Provides excellent service by identifying customer needs and fulfilling customer expectations.
• Performs assigned duties related to patient admissions while completing assigned activities related to patient scheduling for medical procedures.
• Verifies and enters insurance information and authorization/referral requirements into databases.
• Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services and ensures a safe patient care environment to the fullest potential, in an effort to achieve team goals.
• Completes work assignments within established quality standards while communicating effectively with various audiences by using the most appropriate methods for the situation.
• Identifies, analyzes, and effectively solves problems while providing excellent service by identifying customer needs and fulfilling expectations.
• Contributes to the fullest potential to achieve team goals while managing the completion of work assignments based on priority and due dates.
• Works independently to complete assignments without close supervision.
• Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes.
• Uses a logical process to identify the cause of problems and develop appropriate solutions.
• Selects an appropriate method of communication for audiences and adjusts communication style when needed.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
• Coordinates with other departments to assist or transport patients/visitors requiring special attention/support.
• Interviews patients to secure and document required medical, financial, demographic and insurance information.
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.
• Accepts and provides direct/honest feedback between team members in a non-punishing manner.
• Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
• Gathers information about customer complaints in a courteous and professional manner.
• Troubleshoots individual admission issues in collaboration with other departments/staff.
• Encourages open communication of ideas and opinions.
• Coaches staff on communication methods/skills to foster effective and positive communication.
• Accepts responsibility to review and correct errors before completion and route to others for review when appropriate.
• Requests and secures balance due payments from patients in accordance with established policies/procedures.
• Reviews documented insurance benefits and patient liability in appropriate system(s) to prepare for patient counseling sessions.
• Maintains updated authorization/referral requirements information and communicates to team members accordingly.
• Maintains knowledge of current local, state, federal and third party regulatory requirements.
• Facilitates pre-admission by performing tasks such as routing test results or assisting patients with billing/insurance processes.
• Resolves emergencies and conflicts with patients or visitors.
• Provides appropriate assistance to and on behalf of patients demonstrating and communicating a need for assistance.
• Reports all near misses, accidents and occurrences for patients, visitors and staff.
• May perform additional duties as required.

Benefits

• medical, dental and vision coverage
• a robust team member wellness program
• Inova matches the first 5% of eligible contributions – starting on your first day.
• up to $5,250 per year in education assistance
• up to $10,000 for student loans.
• 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• paid time off
• paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED