Patient Access Associate

OSF HealthCare • Peoria, IL

10h • Onsite

About The Position

This position is located at the Center for Health locations in Peoria at Route 91 and Glen Park supporting the hospital outpatient services registrations. The scope of work will include registration, scheduling, order transcription, coverage verification and collaboration with the clinical team caring for patients. The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Requirements

• High school diploma or GED
• One year in an office clerical setting or customer service environment
• Working knowledge of standard Microsoft Office applications and website navigation
• Problem solving skills
• Conflict management skills
• Time management skills
• Good oral and written communication skills
• Required to complete all role specific revenue cycle training and certification within 12 months

Nice To Haves

• Three years in an office clerical setting or customer service environment
• Direct experience in a revenue cycle or medical setting
• Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers
• Knowledge of medical terminology

Responsibilities

• Registration
• Scheduling
• Order transcription
• Coverage verification
• Collaboration with the clinical team caring for patients
• Ensuring each registered patient has a complete and accurate OSF medical record, including patient demographics, insurance coverage, responsible guarantor, and registration precision
• Communicating to patients the services they are receiving, their financial responsibilities, and expectations while at the facility
• Providing excellent patient service skills to create an exceptional first impression of OSF’s services
• Solving issues that can arise in a complex, multi-payer situation

Benefits

• Comprehensive and market-competitive total rewards package
• Benefits
• Compensation
• Recognition
• Well-being offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED