Sr. Partner Success Manager, Technology Partners

Engine

4h • $160,000 - $215,000

About The Position

The Sr. Partner Success Manager, Technology Partners owns a portfolio of Engine’s technology and distribution partnerships, including OTAs, GDS partners, and connectivity and channel partners. The role is the primary day-to-day technical and commercial contact for partner health, integration performance, and revenue growth.

This is a technical account management role responsible for maintaining healthy integrations and accurate content, resolving issues with partner and Engine engineering teams, launching newly signed connections, and growing revenue across the assigned portfolio. The manager works with Product, Engineering, Connectivity, Pricing, Operations, and Finance, as well as technical and commercial leaders at partner companies.

Requirements

• At least 6 years of experience in technical account management, partner or integration management, solutions or implementation roles, or a similar partner-facing role at a travel technology, API, or platform business.
• Technical fluency, including comfort reading API documentation, inspecting XML and JSON requests and responses, reviewing logs, and testing calls with tools such as Postman.
• Working understanding of travel distribution architecture, including how content moves among suppliers, CRS, channel managers, switches, GDSs, OTAs, and aggregators, and where it tends to break.
• Commercial account management instincts, including connecting integration performance to revenue, identifying growth opportunities, and making data-backed cases.
• Track record of resolving complex, multi-party technical issues through structured triage, clear ownership, and disciplined follow-through.
• Strong organizational and project management skills to manage multiple partner workstreams, incidents, and onboardings simultaneously.
• Clear, professional written and verbal communication with technical and commercial audiences, including partner executives.
• Comfort using AI and modern tools to streamline workflows and speed up diagnosis in a fast-moving environment.

Nice To Haves

• SQL experience or comfort independently pulling and analyzing data.

Responsibilities

• Own a portfolio of technology and distribution partner accounts as the primary relationship owner and day-to-day technical and commercial contact.
• Monitor integration and API health, including availability, response times, error rates, throughput against rate limits, look-to-book, and booking success; act before degradation affects travelers.
• Maintain content quality with partners, including availability and rate accuracy, property and room mapping, and data quality; identify missing or stale content and drive resolution.
• Lead escalation of partner-related incidents by assessing severity and impact, coordinating with partner and Engine engineering teams, determining fault ownership, and following root-cause analysis and corrective actions through closure.
• Onboard and activate new connectivity sources and expanded scopes, including requirements, credentials and access, certification and testing, go-live, early monitoring, and handoff to steady state with clear success criteria.
• Grow partner revenue by improving conversion and booking reliability, expanding content coverage and use cases, and ensuring connected content is live, competitive, and booked.
• Run partner operating cadences, including QBRs, technical and performance reviews, working sessions, and escalation paths; hold both parties to commitments.
• Translate partner capabilities, roadmap changes, and API version updates into technical requirements for Engine Product and Engineering, and represent Engine’s needs in partner roadmaps.
• Support leadership on commercial terms and renewals by preparing performance and volume analysis, modeling incentive and tier programs, tracking terms and obligations, and managing follow-through.
• Maintain accurate partner records, integration documentation, contacts, contract terms, and issue logs.
• Track developments in travel distribution and connectivity, including API standards, distribution models, and partner platform changes, to inform partner discussions and internal priorities.

Benefits

• Equity for all employees.
• Some roles are eligible for bonuses or commissions.
• Hybrid-hub model, with office or fully remote work environments depending on role needs.
• Other perks and benefits may vary based on employment type and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed