Sr. Partner Manager
ServiceNow•Toronto, ON
•Hybrid
About The Position
The Sr. Partner Manager manages ServiceNow relationships with our Partner Ecosystem across Canada. A large part of this role is to manage and nurture companies in the ServiceNow Partner ecosystem while also encouraging current ServiceNow Partners to develop and mature their ServiceNow practice.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- At least 8 years prior experience working with sales, marketing, or Channel and Alliance partnership management.
- Ability to work in a true 'east-west' operating model with both direct line and dotted line team members
- Diligence at measuring and communicating progress to achieve targeted results, identifying obstacles and associated remediation plans
Responsibilities
- Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, bring growth.
- Planning for Success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
- Managing the ecosystem across team members through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.
- Drive ecosystem governance through team member communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.
- Develop Standard Operating Procedures (Business Planning Guides, Enablement Journeys, etc.)
- Coach partners both remotely and face-to-face
- Communicate partner programs' requirements and benefits across the ecosystem
- Provide daily management of partner ecosystem
- Work with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being accomplished
- Conduct quarterly and bi-annual business reviews
- Develop partner business case and program roadmaps
- Articulate investment areas needed to both enter and progress through the partner program
- Implement remediation plans
- Manage partner portal and other systems
- Work towards partner revenue goals through teaming and subcontracting
- Participate in marketing events
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
