Sr Partner Journey's Manager

Expedia • Seattle, WA

6d • $155,000 - $217,000

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Introduction To The Team: Travel Partnerships and Advertising helps partners, including hotels, vacation rentals, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply and our leading advertising and travel media network. We’re looking for a Partner Journeys Manager to join our Commercial organization and strengthen how we understand and improve the experience of our supply partners. This role is central to identifying where partners encounter friction that limits growth, performance, or operational efficiency—and transforming those insights into clear, actionable improvements. Make An Impact! As a Partner Journeys Manager, you’ll assess partner experiences across the journey, surface and prioritize high-value opportunities, and work cross‑functionally across Product, Operations, Sales, and Account Management to deliver solutions that stick. You’ll ensure each improvement is tied to measurable commercial outcomes and help drive a consistent operating rhythm that elevates partner success and business performance. This is a hands‑on, high‑visibility role for someone who can diagnose problems, build alignment, influence strategic decisions, and turn insights into impact.

Requirements

• 8–12+ years in partner experience, CX/UX strategy, product, operations, or strategy/analytics; at least 4+ years leading cross‑functional programs.
• Demonstrated ability to translate insights into delivered improvements with measurable commercial impact.
• Strong stakeholder management: aligning across Sales, Product, Marketing, Operations, and Customer/Partner Success.
• Experience designing journey‑level KPIs and reporting that drives executive decisions.
• Proficiency with journey mapping, process optimization, experimentation (A/B or holdout tests), and outcome‑based prioritization.
• Analytics fluency: framing hypotheses, connecting metrics to drivers, and storytelling with data (e.g., Excel, SQL, BI tools).
• Excellent communication and influence skills—able to provide directional clarity and drive progress in ambiguous environments.

Nice To Haves

• Experience in B2B partnerships, marketplaces, channels, or ecosystems.
• Exposure to service design, Lean, or Systems Thinking.
• Familiarity with NPS/CSAT/CES, funnel diagnostics, and financial/operational metrics (revenue, retention, LTV/CAC).
• Program/Portfolio management experience (OKRs, roadmapping, intake models, prioritization frameworks).
• Change management and enablement experience (playbooks, decision frameworks, governance).

Responsibilities

• Define what a healthy partner journey looks like and identify friction that impacts commercial outcomes.
• Conduct analysis to surface, size, and prioritize the highest‑value improvement opportunities.
• Build business cases that clarify impact, resourcing needs, and tradeoffs to guide decision‑making.
• Influence cross‑functional teams and leaders to align on priorities and move solutions forward.
• Partner with Product, Operations, Sales, and Partner Management to scope, deliver, and unblock improvements.
• Keep the partner voice visible in decisions and ensure solutions are tied to measurable business impact.
• Establish journey KPIs, track progress, and report results to inform future investments.
• Continuously refine journey frameworks and embed practices that strengthen partner experience and commercial performance

Benefits

• full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources
• medical/dental/vision
• paid time off
• Employee Assistance Program
• wellness & travel reimbursement
• travel discounts
• International Airlines Travel Agent ( IATAN ) membership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed