Sr. Partner/Alliances Business Operations Analyst (Remote, West Coast))
About The Position
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: The Senior Partner/Alliances Business Operations Analyst is a global position that drives the strategic planning, execution, and management of systems infrastructure supporting our Partner/Alliances go-to-market initiatives. This role spearheads the digital transformation of our Partner Experience, focusing on optimizing key capabilities to deliver exceptional service while streamlining processes for both Partners and internal stakeholders. The ideal candidate will enhance CrowdStrike's partner ecosystem by implementing scalable automation solutions, fostering operational excellence, and serving as a key liaison across cross-functional teams to ensure a seamless partner experience.
Requirements
- 5+ years of Channel/Partner Program/Operations experience
- Experience with key Partner capabilities: Leads, Contracts, Deal Registration, Cloud Marketplace, On-boarding, Incentives, Quoting (CPQ/RLM), Order Processing, Invoicing, B2B, Training/Certifications, Managed Services, and provisioning
- Extensive Salesforce expertise
- Experience in fast-growing SaaS environments
- Strong analytical skills with ability to identify anomalies
- Self-starter, detail-oriented, operationally-minded, comfortable with flexible hours
- Excellent project management and communication skills
- Proficiency in business applications: Google Workspace, Excel, PowerPoint, Clari, Tackle, Crossbeam, Miro, Slack,and BI tools (Tableau preferred)
- Ability to thrive in fast-paced environments, demonstrate agility, and navigate ambiguity
Nice To Haves
- Bachelor's degree Preferred
Responsibilities
- Develop and maintain strategic roadmap for Partner capabilities enhancements and initiatives
- Drive Partner Capabilities system roadmap evolution to support strategic objectives
- Align with Go-to-Market teams on business priorities and policy implementation
- Gather business requirements for new enhancements and initiatives
- Serve as primary subject matter expert and escalation point for designated Partner capabilities
- Manage system improvement lifecycle from discovery to implementation with stakeholder alignment
- Implement data governance processes to ensure system performance and data integrity
- Establish KPIs (adoption rates, SLAs, support metrics) to identify optimization opportunities
- Troubleshoot and resolve system defects and technical issues
- Monitor system workflows to ensure stability and optimal performance
- Create and maintain comprehensive system documentation and logical workflows
- Coordinate cross-functional documentation of processes and Partner integration workflows
- Collaborate with IT on requirements, documentation, user stories, testing, and training
- Lead change management, including training materials and transition documentation
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
- health insurance
- 401k
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
