Sr Operations Team Lead - Sanctions Screening Center of Excellence

Bank of America•Scranton, PA

1d•Onsite

About The Position

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line. About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting and monitoring two of the most widely used electronic payment processing vehicles – Wire and ACH – in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America’s customers and transactions to ensure compliance with Bank of America’s Economic Sanctions Program. SSCoE serves BAML’s eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions.

Requirements

Minimum 2 years experience in finance and/or compliance or equivalent experience
Experience working in a highly regulated production environment
Experience in associate readiness, training and or communications
Analytical and detail oriented
PC proficiency and excellent content creation skills in word and powerpoint
Previous Sanctions, Fraud, AML, Risk or equivalent experience

Nice To Haves

Prior work experience in education highly desired
Experience with economic sanctions program requirements and disposition of sanctions alerts
Excels in working among diverse viewpoints to determine the best path forward
Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisions
Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language

Responsibilities

Management and maintenance of over 50 Procedures & Job aids supporting the entire Sanctions Screening Operations
Creation and coordination of small and large group Training exercises
Creation and coordination of monthly iKnow learning series events to showcase emerging topics and risks
Engagement with control partners on findings and/or actions related to remediation efforts
Resolves day-to-day problems and executes deliverables within the business unit
Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
Manages team workload and provides oversight and direction to team
Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities
Maintains internal, operational, and financial controls and works within risk appetite of the business unit