Sr Operations Team Lead - Sanctions Screening Center of Excellence

Bank of America • Richmond, VA

1d • Onsite

About The Position

At Bank of America, the Sr Operations Team Lead is responsible for overseeing the Operations team, ensuring they meet deadlines, execute, and coordinate tasks. This role involves identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. The position requires an understanding of foundational operations and familiarity in a specific product line. The Sanctions Screening Center of Excellence (SSCoE) is part of Global Payment Operations (GPO), which is the central hub for Bank of America's electronic payment processing (Wire and ACH). SSCoE is accountable for reviewing all of Bank of America’s customers and transactions to ensure compliance with the Bank's Economic Sanctions Program, serving BAML’s eight lines of business globally, regionally, and locally. The team also supports client-facing teams and clients by educating them on the compliance program and driving better data quality for customer and transaction information.

Requirements

• Minimum of 1 year of experience with economic sanctions program requirements and disposition of sanctions alerts or equivalent experience
• Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business
• Successful candidate MUST have a strong risk framework and approach
• Proven leadership and coaching skills, with experience developing team members
• Skilled in implementing operational improvements that support continuous business enhancements
• Highly motivated to succeed in a fast-paced environment
• Ability to prioritize, use own initiative and be flexible
• Good oral and written communications skills
• Ability to work under pressure, meet deadlines and navigate change
• Ability to work independently, as well as, within a team
• Knowledge of Excel, Word, Outlook
• Overtime as required

Nice To Haves

• 1+ year leadership experience
• Experience in Global Banking & Markets business process
• Excels in working among diverse viewpoints to determine the best path forward
• Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results
• Makes timely and fact based decisions
• Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language
• Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization
• Is intellectually curious; constantly seeks to learn and advance his/her knowledge
• Team player attitude, enthusiasm and commitment
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Responsibilities

• Responsible for all Team Lead responsibilities, directly involved with managing on-site and off-site staffing without having any direct reports
• Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures
• Provide training to new hires and up skill training to existing associates
• Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager
• Monitor work flow and team progress, provide feedback to manager/team
• Monitor escalations received from Lines of business and response in timely manner
• Coordinate with other sites/regions to ensure daily SScOE goals are met
• Ensure existing training is updated appropriately to adjust for changes in environment over time
• Participates in projects as required
• Resolves day-to-day problems and executes deliverables within the business unit
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Manages team workload and provides oversight and direction to team
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit

Benefits

• Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees