WS - Sr. Operations Systems Manager

WillScot • Scottsdale, AZ

19d

About The Position

The Sr. Operations Systems Manager drives operational improvements and efficiencies across the organization. This role serves as an operations subject matter expert, advancing key initiatives through process optimization, systems efficiencies, performance metrics, and the delivery of high-quality products or services. The manager leads cross-functional teams, implements best practices, and promotes continuous improvement to achieve organizational goals.

The role identifies and improves inefficient workflows, establishes operational standards, develops and tracks KPIs, and analyzes data to surface trends and opportunities. It designs and implements end-to-end operational processes, collaborates with business partners, leads change management, trains employees on new processes and tools, and ensures compliance with regulatory requirements, quality standards, and WillScot safety guidelines. The position also leads and mentors operations professionals and develops strategies to mitigate risks from operational inefficiencies.

Requirements

• Bachelor’s degree in Business, Engineering, Operations Management, or a related field.
• At least 5 years of experience in operations management, process improvement, or a related role.
• Proven experience leading large-scale improvement initiatives.
• Strong knowledge of Lean, Six Sigma, or similar methodologies.
• Expertise in data analysis and tools such as Excel, Tableau, or Power BI.
• Strong understanding of ERP systems.
• Exceptional project management and organizational skills.
• Strong leadership and interpersonal communication skills to influence and inspire teams.
• Ability to manage competing priorities in a fast-paced environment.

Nice To Haves

• Lean Six Sigma Green Belt or Black Belt certification.
• Experience with digital transformation and automation in operations.
• Knowledge of industry-specific tools and software for operations optimization.
• Experience with SAP and Salesforce is preferred.

Responsibilities

• Drive initiatives to identify workflow and process inefficiencies and implement improvements that optimize productivity and reduce costs.
• Use Lean Six Sigma methodologies to identify process and product issues, eliminate waste, and reduce variation.
• Establish and maintain operational standards and ensure adherence across departments.
• Develop and track key performance indicators (KPIs) to measure operational success.
• Analyze data to identify trends, improvement areas, and opportunities for innovation.
• Lead and mentor a team of operations professionals to achieve excellence in service delivery.
• Promote accountability, innovation, and collaboration across the organization.
• Design, document, and implement end-to-end operational processes aligned with business goals.
• Use lean methodologies, Six Sigma tools, or similar frameworks to drive process excellence.
• Partner with cross-functional teams, including Branch Operations, IT, Procurement, and Finance, to align operations strategies with business objectives.
• Serve as the point of contact for process-related inquiries and act as a change agent.
• Lead change management efforts for operational improvements and ensure adoption and sustainability.
• Train employees on new processes and tools to integrate them into existing workflows.
• Ensure deliverables comply with regulatory requirements, quality standards, and WillScot safety guidelines.
• Develop strategies to mitigate risks associated with operational inefficiencies.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid time off, including company holidays
• Tuition reimbursement
• Retirement savings plan with company match
• Variable pay opportunities, which may include commission, bonus, performance rewards, or other incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior