Sr Operations Quality Manager

CTDI Careers•West Chester, PA

About The Position

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide. Senior Quality Manager is responsible for ensuring consistent quality across Processes/Branches/Programs/Customers by developing and implementing solid & standardized practices and systems, validating those processes, and maintaining core KPIs. The person in this role is also responsible for identifying and driving operational process and improvements by resolving complex issues. Additionally, this position will also be responsible for measuring and driving the performance of the customer program, including key performance metrics, production, quality, and customer communication, including formal presentations that speak to process improvements and over all operational efficiency.

Requirements

Six Sigma experience
Must be organized, detail oriented, and self-motivated
Strong analytical, problem solving, and decision-making skills
Excellent communication and interpersonal skills
Have the ability to work independently but must be a team player
Expert in root cause analysis to drive problem solving closure
Strong documentation keeping best practices
Excellent analytical skills, organizational skills, and follow-up skills
Excellent written and verbal communication skills
Ability to create and deliver presentations
Ability to motivate production/quality performances
Must be flexible in work duties and schedule
Six Sigma Green Belt required
Bachelor's degree in Business, Project Management, Supply Chain or a related discipline
Work Authorization United States (Required)
Must be 18 years of age

Nice To Haves

LEAN experience preferred
Minimum of 10 years of warehouse operations management experience, preferably in a Manufacturing/Distribution/Warehouse environment where value added electronics testing is performed
ISO Lead Auditor Certification
Experience in the Telecommunications and/or Cable Industries preferred

Responsibilities

Determine a baseline of operational performance today and be the driver behind development and execution of operational excellence plans.
Monitor project performance to customer requirements and expectations.
Conducting and leading internal and external meetings and interfacing with customers.
Issue regular reports on program performance and improvements.
Coordinate work of various functional groups such as Operations, IT, Quality, and Billing as it relates to your improvement plans.
Identify process and product deficiencies and propose & implement improvements.
Leading and performing root cause investigation, defining and driving corrective/preventive actions.
Implementing and maintaining a Quality Management System that meets customer and registration system requirements.
Communicating and interacting effectively with all levels of the organization and with external auditors/customers.
Work with the Program Management team, local Quality teams, and the customer to assist in resolving customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
Conduct regular meetings with Quality and Operations/Business managers to continuously address areas of improvement.
Perform other Quality Manager duties as needed.
Travel up to 30%