Sr. Operations Project Manager - Business Banking
About The Position
This job plays a critical role in supporting the successful execution of business initiatives by transforming complex information into clear, actionable messaging and/or resources that drive understanding, adoption, and results. This associate serves as a trusted partner to initiative owners and business stakeholders, leading change related initiatives that support line of business priorities. The ideal candidate is a highly organized, detail-oriented professional with strong critical thinking skills, exceptional writing capabilities, and a proven ability to manage multiple initiatives simultaneously. They thrive in fast-paced environments, excel at building relationships across diverse stakeholder groups, and are passionate about improving associate readiness and business execution.
Requirements
- 3+ years of experience developing associate-facing content, readiness resources, or initiative support materials.
- Demonstrated ability to translate complex concepts into clear, concise, and actionable information.
- Exceptional writing, editing, and content organization skills.
- Experience managing multiple projects and priorities in a fast-paced, deadline-driven environment.
- Strong relationship management skills with the ability to collaborate across multiple business functions.
- Strong attention to detail with a focus on quality, accuracy, and execution.
- Proficiency with Microsoft 365 applications, including PowerPoint, Word, Teams, SharePoint, and Excel.
- High School Diploma / GED / Secondary School or equivalent
Nice To Haves
- Experience supporting change management, associate readiness, or business transformation initiatives.
- Proven ability to influence and collaborate with senior leaders and cross-functional stakeholders.
- Knowledge of Bank organizational structure, processes, and resources, with demonstrated ability to effectively navigate across lines of business and functions.
- Understanding of brand standards
- Experience leveraging data and feedback to measure effectiveness and improve associate communications.
- Familiarity with automation, AI, or digital tools to enhance content delivery and business processes.
- Prior Business Banking experience and/or familiarity with the Business Banking platform, products, processes, and resources preferred.
- Bachelor’s degree in English, Communications, Journalism, Marketing, or a related field preferred.
Responsibilities
- Translating complex business initiatives into clear, actionable messaging for associates and leaders.
- Developing and maintaining initiative-related content, toolkits, guides, FAQs, leader resources, and reference materials.
- Partnering with subject matter experts to gather, validate, and simplify information for end-user consumption.
- Managing content publication schedules, ensuring timely delivery of key updates.
- Monitoring engagement, adoption, and effectiveness of messaging and resources.
- Driving consistency in voice, format, and quality across all associate-facing materials.
- Supporting readiness forums and routines through preparation of materials and updates.
- Identifying opportunities to improve content delivery through technology, automation, and AI-enabled solutions.
Benefits
- Access to paid time off
- Resources and support to our employees
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
