Sr Academy Manager – Business Banking
About The Position
This job is responsible for leading employees through onboarding, upskilling and core programs. Key responsibilities include developing Academy participants' proficiency, building skill development through various learning modalities, and demonstrating the principles of the bank's client-centric strategy to drive appropriate behaviors. Job expectations include partnering with leadership to drive employee development and managing various levels of Academy activities. This role supports Business Banking Academy programs, both virtually and in the classroom training for new-to-role and upskilling.
Requirements
- Recent/Previous Business Banking or Academy experience
- Leadership experience
- Credit and treasury understanding
- Proven ability to coach, manage, and develop by driving proficiency and performance in a customer centric environment
- Proven ability to diagnose root cause/skill gaps and develop and execute effective performance action plans to build skill/knowledge
- Strong interpersonal skills, including the ability to easily engage others in dialogue, influence without direct authority, convey sincere interest in building/deepening relationships, and demonstrate a commitment to excellence
- Effective communication skills (including verbal, non-verbal, written and presentation) and active listening skills, including the ability to influence virtually
- Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed
- Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce the enterprise risk culture
- Strong organizational skills including the ability to manage multiple responsibilities and prioritize
- Proficiency in computer skills and professional programs (for example, Microsoft Office), and perform administrative tasks without help of administrative assistant
Nice To Haves
- Active Listening
- Hiring and Onboarding
- Influence
- Learning Delivery
- Presentation Skills
- Coaching
- Collaboration
- Consulting
- Oral Communications
- Customer Service Management
- Customer and Client Focus
- Executive Presence
- Leadership Development
- Talent Development
Responsibilities
- Leads onboarding, core and/or upskill Academy programs (virtually and/or in the classroom), inclusive of delivering assessments, managing practice pods, call calibration sessions, practice sessions, and simulator workshops
- Identifies behavior and proficiency gaps, develops action plans, and coaches participants to ensure successful completion of training programs and achievement of milestones
- Manages program outreach, coordination, logistics, communications, calendar planning, escalations, and ensures teammates have access to technology
- Partners with Academy content design teammates to provide feedback and insight on content, curriculum, and programs in partnership with Academy content design teammates
- Drives adherence to risk culture by enforcing internal and regulatory policies, procedures, and processes throughout New to Role programs
- Oversees the periodic post-program completion checkpoints to gauge the participants understanding and help accelerate speed to desired proficiency and/or reduce the learning curve for associates
- Facilitates Line of Business leadership routines and initiatives, providing stakeholders with development and program updates
Benefits
- Access to paid time off
- Resources and support
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
