Sr Operations Production Controller
About The Position
The Senior Operations Production Controller owns the end-to-end orchestration and optimization of outbound order flow within the distribution center. This role applies deep operational and system expertise to independently resolve complex constraints, ensure consistent execution across wave, allocation, pick, pack, ship, and strengthen performance across service, quality, cost, and people metrics. Operating with minimal guidance, the Senior Controller serves as a subject matter expert (SME) for outbound flow, providing insights, training, and leadership across teams and cross functional partners.
Requirements
- High school diploma or equivalent required.
- 4+ years experience in distribution center or warehouse operations with demonstrated responsibility for complex workflow execution
- Proven ability to work independently, solve complex operational problems, and lead improvement workstreams.
- Experience using SAP, Catalyst, or other WMS to manage order flow and resolve exceptions.
- Advanced understanding of warehouse operations, outbound workflow, safety/compliance, and order flow through SAP/Catalyst.
- Advanced analytical and problem solving skills
- Strong communication skills and ability to influence across functions
Nice To Haves
- Bachelor’s degree in Supply Chain, Operations, Engineering, or related field preferred.
- 3+ years of supervisory experience or experience coaching, mentoring, and training staff
Responsibilities
- Own the daily execution plan for outbound order flow across wave release, allocation, picking, processing, and shipping. Make real time decisions to adjust workflow, rebalance labor/system constraints, and protect service commitments.
- Prevent or mitigate flow interruptions by anticipating constraints using data signals, system behavior, and floor observations.
- Diagnose and resolve complex operational flow problems requiring new perspectives beyond established SOPs.
- Lead defined workstreams or improvement initiatives targeting throughput, cycle time, backlogs, accuracy, or exception reduction.
- Analyze operational data, identify trends, and deliver actionable insights to Operations Leadership.
- Establish visibility tools (dashboards, threshold triggers) to proactively identify areas for continuous improvement.
- Partner with Operations leadership, Supervisors, Continuous Improvement, Engineering, and Transportation to resolve systemic flow barriers.
- Influence partners to ensure performance, adoption of best practices, and alignment to KPIs.
- Serve as a subject matter expert in flow control through SAP and Catalyst, understanding upstream and downstream impacts.
- Develop training and reference materials to strengthen site capability in systems usage related to order flow.
- Provide training and day to day guidance to supervisors, leads, and cross functional partners on best practices for flow control.
- Act as a resource for other leaders by providing problem solving support and reinforcing standard work.
- Integrate safety, quality, and compliance standards directly into flow processes to ensure efficient and compliant operations.
- Identify and address risks that impair Safety, Quality, Service, Cost, or People KPIs, collaborating with leadership on sustainable solutions.
Benefits
- health insurance
- life and disability
- 401(k) contributions
- paid time off
- Employee Assistance Program
- Employee Resource Groups
- Employee Service Corp
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
