Sr. Operations Metrics Analyst

Quest Diagnostics•Chantilly, VA

11d•Hybrid

About The Position

In this high-visibility, cross-functional role, you will bridge the gap between Commercial forecasts and Laboratory capabilities. You won’t just track metrics; you will design the Capacity Models, Value Stream Maps (VSM), and Overall Equipment Effectiveness (OEE) frameworks that optimize our most critical metric: Turnaround Time. A key component of your strategy will be developing proactive mitigation plans for our most critical and fastest-growing tests —critical drivers of our quality metrics. Ultimately, your insights will directly safeguard the customer experience and build the operational blueprint for our next phase of growth.

Requirements

5-year minimum work experience in role requiring analytics or reporting
Expertise in creating, managing and discerning large master data sets
Working understanding and experience with relevant Order to Cash processes
Expertise in rational database query and creation (Access & SQL)
Direct experience in influencing operational leaders
A proven track record in analyzing data and drawing actionable conclusions
Excel- for data mining and creation of static modeling
Minitab- for statistical analysis of historical data
Access- for database queries and creation
SharePoint / Tableau- for distribution of metrics / data sets
Results Oriented
Collaborative
Analytical Problem Solving
Customer Focus
Negotiating
Functional /Technical Skills
Organizing
Bachelor’s Degree BS/BA or equivalent required.

Nice To Haves

Mathematics/Statistics degree preferred
GB Certification

Responsibilities

Owner and single source of truth of Operations Metrics data for assigned Order to Cash processes
Adherence to data integrity is critical as Operations Metrics are a fundamental driver of business decisions, a basis of senior management regional reviews and a significant contributor of variable compensation for all company employees
Facilitate alignment around Operational Metric definitions, defects and opportunities. Work across regional director level and corporate function management to achieve agreement around core components of measurement.
Develop automated data solutions in partnership with corporate IT and Master Data Management teams
Leverage developed solutions to create customized and accurate reporting / scorecard / management tools for regional Operations teams
Design and maintain data submission templates to be used as the basis of master data sets
Collaborate with key stakeholders to design and adopt operating mechanisms to manage critical data at the local level in a single structured format
Query and collate metrics from automated and non-standard data sources
Work across standard and non-standard sites to collect data in adherence to agreed upon operational definitions
Develop /program automation in VBA to collate multiple site specific information into single master data sets
Perform checks and audits of all data sources to ensure resulting metrics are accurate and complete
Examples of Operational Metrics that will be owned, designed, managed and analyzed Daily & hourly capital equipment utilization by site location (2M+ tests run on 1k+ instruments per day)
Daily & hourly labor productivity metrics by job function (calculated draws/day for 10k phlebotomists, reqs/hr for 1k data entry FTE)
Daily superior customer experience metrics by core process (hourly patient wait time @ 2k+ sites, ASA/TSF for 10k+ calls/day)

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities