Operations Analyst Sr

PNC•Cleveland, OH

4d•$37,500 - $62,500•Onsite

About The Position

The Operations Analyst Sr (Asset Transfer Analyst Sr.) is responsible for processing routine and complex asset transfer transactions accurately, efficiently, and in compliance with regulatory requirements, internal controls, and service standards. This role researches and resolves transaction exceptions, supports internal partners, and ensures the timely completion of asset transfer requests while minimizing operational risk. Key responsibilities include reviewing documentation for accuracy and completeness, maintaining required records, supporting risk and compliance standards, and managing multiple priorities in a fast-paced environment. The analyst may also contribute to process improvements, assist with training and onboarding, and support projects that enhance operational efficiency and client satisfaction. Success in this role requires strong analytical and problem-solving skills, attention to detail, sound judgment, a customer-focused mindset, and effective collaboration across teams to deliver seamless asset transfer experience. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)
Accuracy and Attention to Detail
Effective Communications
Managing Multiple Priorities
Operational Functions
Problem Solving
Process Management
Products and Services
Standard Operating Procedures
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
Typically requires 3+ years experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

Executes routine and complex transactions/processes of varying risk and financial value utilizing standard policies and procedures.
Identifies and addresses exceptions. May serve as a point of escalation for complex transactions.
Partners internally with service partners to route calls, documents or other action items to complete transactions.
May interact with external customers to complete transactions.
Ensures the appropriate materials and documentation are available to complete transactions.
Confirms equipment is operational, if applicable.
Provides consultation and advice to internal and external customers.
May review existing processes and recommend improvements and may assist with implementation.
Participates in and may serve as a subject matter resource for process improvement projects.
May assist in training and onboarding of new hires.
May review transactions and related documents to verify completeness, accuracy and conformance to established service levels and compliance with applicable policies and procedures.
May participate in risk mitigation activities.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service