Sr. Operations Metrics Analyst

Quest DiagnosticsChantilly, VA
$69,900 - $125,900Onsite

About The Position

In this high-visibility, cross-functional role, you will bridge the gap between Commercial forecasts and Laboratory capabilities. You won’t just track metrics; you will design the Capacity Models, Value Stream Maps (VSM), and Overall Equipment Effectiveness (OEE) frameworks that optimize our most critical metric: Turnaround Time. A key component of your strategy will be developing proactive mitigation plans for our most critical and fastest-growing tests —critical drivers of our quality metrics. Ultimately, your insights will directly safeguard the customer experience and build the operational blueprint for our next phase of growth.

Requirements

  • Relevant skills
  • Training
  • Experience
  • Education
  • Certifications (where applicable)

Responsibilities

  • Design Capacity Models, Value Stream Maps (VSM), and Overall Equipment Effectiveness (OEE) frameworks.
  • Optimize Turnaround Time.
  • Develop proactive mitigation plans for critical and fast-growing tests.
  • Safeguard the customer experience.
  • Build the operational blueprint for the next phase of growth.

Benefits

  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
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