Sr. Operations Manager : Multiple Sites

WM•Forest Grove, OR

1d•Onsite

About The Position

This role is responsible for the onboarding, development, coaching, mentoring, and performance management of all drivers and helpers. Drivers and helpers will report directly to this position. The Senior Operations Manager will establish and maintain positive relationships with all frontline employees and spend the majority of their day in the field with them.

Requirements

Associate's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and two (2) years of relevant work experience.
2 years of relevant work experience (in addition to education requirement).
Must be at least 18 years of age.
Legally eligible to work in the country where the position is located.
Valid Driver's License.

Responsibilities

Onboarding new route managers and ensuring new frontline employees have the necessary tools, instruction, and feedback for successful daily duties.
Meeting with new frontline employees daily to ensure consistent communication and support during onboarding.
Providing timely and consistent touchpoints with frontline employees.
Regularly reviewing best practices to enhance daily performance.
Focusing on understanding and progress of frontline employee career goals.
Identifying and addressing improvement opportunities and collaborating with frontline employees to ensure continued success.
Actively practicing and seeking feedback on coaching conversations.
Leading by example to ensure safety practices are paramount with each employee.
Teaching and developing an understanding of the WM Way.
Conducting Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
Documenting and maintaining records required by regulatory agencies such as the Department of Transportation.
Reviewing and auditing documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
Visiting customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.