Sr. Operations Manager : Multiple Sites

Waste Management, Inc. (WM)•Forest Grove, OR

8h•Onsite

About The Position

This role is responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers. Drivers and helpers will report into this position only; no management jobs will report into the Senior Route Manager. The position establishes and maintains positive relationships with all frontline employees and spends the majority of the day in the field with frontline employees.

Requirements

Associate's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and two (2) years of relevant work experience
2 years of relevant work experience (in addition to education requirement)
Must be at least 18 years of age
Legally eligible to work in the country where the position is located
Valid Driver's License
Must have, or be willing to obtain, a REAL ID or TSA-approved alternative for potential air travel or access to federal property

Responsibilities

Onboarding new route managers
Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
Meeting with new frontline employees daily to ensure consistent communication and support of onboarding
Providing timely and consistent touchpoints with frontline employees
Regular review of best practices to enhance daily performance
Focusing on understanding and progress of frontline employee career goals
Identifying and addressing improvement opportunities and collaborating with frontline employees to ensure continued success
Actively practicing and seeking feedback on coaching conversations
Leading by example to ensure safety practices are paramount with each employee
Teaching and developing an understanding of the WM Way
Conducting Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining
Documenting and maintaining records required by regulatory agencies such as the Department of Transportation
Reviewing and auditing documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate
Visiting customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate