Sr. Operations Manager, Pharmacy Site Leader

Hims & Hers•North York, ON

4d•CA$95,000 - CA$120,000•Onsite

About The Position

We are hiring a Senior Operations Leader to lead on-site operations for our mail-order pharmacy. This is a critical, early leadership role responsible for stabilizing and scaling a growing facility and team, building operational rigor, and preparing the site for expansion, including a transition to a new facility. This is the first dedicated on-site operations leadership role in the building. You will own day-to-day execution while driving cross-functional initiatives across safety, compliance, processes, and infrastructure. This is a hands on operator role: you’ll build systems, solve problems in real time, and help transform a developing site into a high-performing, scalable operation.

Requirements

Bachelor’s degree or equivalent experience.
10+ years of operations leadership experience in a highly regulated environment (pharmacy, healthcare, manufacturing, distribution, etc.).
Experience leading high-volume operations and scaling teams and workflows in fast-paced environments.
Proven ability to lead multiple concurrent workstreams in a fast-paced environment.
Strong execution skills with a track record of delivering complex operational initiatives.
Experience with compliance, quality, and/or health & safety programs.
Excellent communication and stakeholder management skills, especially in cross-functional and remote environments.
Comfortable operating in ambiguity with a strong bias toward action.

Responsibilities

Own day-to-day pharmacy operations, ensuring performance across safety, quality, compliance, throughput, and service levels.
Lead and support a team of pharmacists, technicians, and assistants to deliver against site KPIs and volume targets.
Identify and eliminate workflow inefficiencies; implement standardized, repeatable processes.
Execute a prioritized remediation and improvement roadmap across facilities, safety, security, and operational efficiency.
Drive both quick wins and longer-term infrastructure and process upgrades.
Support facility expansion, including new site buildout, equipment installation, and workflow design.
Partner with US- and Canada-based teams (Compliance, Health & Safety, Industrial Engineering, Security, Transportation, etc.) to implement and track initiatives.
Serve as the primary on-site point of contact for cross-functional stakeholders.
Communicate progress, risks, and dependencies clearly and proactively.
Partner with the Head Pharmacist to ensure adherence to all applicable Canadian pharmacy regulations.
Work with Compliance and Quality teams to maintain and improve SOPs and audit readiness.
Reinforce a culture of safety, accountability, and operational discipline.
Establish and track KPIs across safety, quality, productivity, throughput, and employee engagement.
Implement operating rhythms (daily stand-ups, weekly reviews, retros).
Prepare the site for increased volume, new programs, and growing operational complexity.