Operations Manager/Site Leader

Success Today Staffing•Lansing, MI

2d•Onsite

About The Position

This leadership role oversees a connected group of facilities that have served the community for many years: Animal Wellness & Medical Center of Oxford, Oxford Canine Club and Bell Veterinary Clinic (Metamora). Together, they offer primary and urgent care, boarding and daycare — and we’re looking for a leader to help drive them into the next chapter. We call our practice managers Site Leaders because the role is bigger than scheduling and supply orders — you lead the practice. You’ll be the strategic partner for medicine, operations, finance, people, and pet parent experience across all four facilities, working alongside the clinical and support teams at each location. The Site Leader plays a pivotal role in driving the success of their facilities by overseeing daily operations, leading and developing the team, ensuring exceptional patient and pet parent experiences, and promoting business growth. This position combines strategic leadership with hands-on management — balancing financial performance with a strong, engaged workplace culture. As both an organizational and safety leader, the Site Leader is also the designated OSHA Safety Officer, responsible for maintaining a safe, compliant, and healthy work environment.

Requirements

3–5 years of experience in a management role, including customer service experience.
Demonstrated success managing multi-functional operations, including budget and labor management.
Strong reporting and data analysis skills — comfort working with KPIs, financial reports, and operational metrics.
Proven supervisory and leadership experience: coaching, developing, motivating, and holding staff accountable.
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) to manage communications, reporting, and documentation.
Strong problem-solving, decision-making, and resolution skills.
Excellent interpersonal communication with staff and clients in a team environment.
Occasional night and weekend availability is required.

Nice To Haves

Experience in a veterinary hospital setting in roles of increasing responsibility is strongly preferred.
Bachelor’s degree in business or a related field preferred but not required.
Practice management software experience preferred.

Responsibilities

Oversee financial performance, including revenue growth, expense control, and profitability targets.
Monitor KPIs and operational metrics to ensure the facility meets or exceeds financial goals.
Collaborate with leadership on budgeting, forecasting, and strategic planning.
Identify opportunities for service growth, new revenue streams, and operational efficiency.
Lead, mentor, and inspire a high-performing team that embodies Veterinary United’s mission and values.
Foster a positive, inclusive, and collaborative culture that promotes engagement and accountability.
Conduct regular team meetings, one-on-one check-ins, and performance reviews to support development and career growth.
Ensure proper staffing levels and effective onboarding and training of team members.
Build collaborative partnerships across all leadership and departments.
Champion a client-centered, team-based approach to care, ensuring consistent delivery of high-quality service.
Uphold standards for communication, hospitality, and follow-up to drive satisfaction and loyalty.
Address client feedback promptly, turning challenges into opportunities for improvement.
Support the medical team in maintaining excellence in patient care and operational flow.
Develop and execute strategies to drive client retention, attract new clients, and expand services.
Build strong relationships with the local community to enhance the clinic’s visibility and reputation.
Proactively engage with team members to improve retention and reduce turnover.
Partner with leadership on initiatives that support professional growth, career pathways, and work-life integration.
Serve as the designated OSHA Safety Officer, ensuring adherence to OSHA standards and Veterinary United policies.
Oversee annual safety training and maintain OSHA documentation.
Stay current on OSHA regulation updates and communicate changes to leadership and staff.