Sr. Operations Associate - REMOTE

Quorum Federal Credit Union•Purchase, NY

1d•Remote

About The Position

The Senior Operations Associate supports day-to-day deposit, Real Time Payments, and EFT activity, including ACH and wires. The role also supports process improvement, operations projects, and the design and maintenance of policies and procedures. This person plays a key role in how we use systems, automation, and AI-assisted tools across Operations. The ideal candidate must be competent and able to learn quickly, be highly detail oriented, and be comfortable working with many different systems. The successful candidate will have worked in a financial institution setting, primarily in back-office transaction processing. This person will also possess strong analytical skills to not only document, but to evaluate and recommend changes to processes, workflows, and procedures to drive productivity and efficiency. Additionally, is comfortable with monitoring, exception trends analysis, and partnership with product/engineering or vendors on automation and AI use cases. The area of responsibility for this role is wide and thus requires thorough knowledge of various company processes.

Requirements

Intermediate to advanced Excel (lookups, pivot tables, data cleansing) and comfort working with data exports and dashboards.
Experience with basic data querying (e.g., SQL or BI tools) preferred.
Experienced working with payment systems, or RPA/automation tools (e.g., workflow engines, bots, scripting, or rules engines).
Demonstrates ability to learn new systems quickly and to translate business requirements into system or configuration requirements for vendors/IT.
Works under moderate supervision, follows established procedures, and uses independent judgment in handling complex work.
Comfortable working across multiple banking systems and tools, and open to adopting new technology and AI-assisted capabilities as they are introduced.
At least four years of transactional processing experience in a bank or credit union, with at least two years in a similar Operations role.
Experience with deposit and payment systems, including ACH, wires, and RTP., and related digital banking platforms.
Experience working with or supporting AI-assisted decision tools and automation in operations or a clear ability to identify automation candidates and support business cases for AI-assisted implementations.
Strong knowledge of rules and regulations governing transactional processing in financial institutions.
Strong analytical, problem-solving, organizational, communication, decision-making, and time management skills, with the ability to manage multiple priorities and meet critical deadlines with a high level of accuracy.
High integrity, trustworthiness, and accountability.
Proficiency with Microsoft Outlook, Teams, Word, and Excel, and comfort working in a remote, tech-enabled environment.
Work is remote and requires a stable internet connection with speeds high enough for video conferencing and screen sharing, a current smartphone with current iOS/Android OS, extended computer use, and frequent communication via email, chat, video, and phone.
Candidates must reside within the United States.
Not able to consider applicants who reside in Montana, Nebraska, Rhode Island, or Puerto Rico.
U.S. work authorization is required.
Not able to provide current or future sponsorship.

Nice To Haves

College degree preferred.
Project experience preferred.
Supervisory experience a plus.

Responsibilities

Manages daily processing for deposits, RTP, ACH, and wires, including manual and batch postings, research, exception handling, and support for general ledger reconciliation.
Coordinates and schedules daily work for EFT, ACH, and wire processing.
Acts as a point of contact for the department when the Operations Manager is unavailable.
Supports plans for electronic funds processes and member servicing.
Works on projects tied to system updates, service enhancements, and process changes, and keeps work current in project and ticketing tools that follow Agile-inspired practices.
Leads or supports process reviews and testing and helps translate findings into production changes.
Identifies high-volume, rules-based work that can be automated, including through RPA and AI-assisted workflows, and works with stakeholders to define requirements, test solutions, and measure impact.
Works with vendors, management, and regulators on internal services, funds transfer policies, compliance, security, and contingency planning.
Writes and maintains procedure documents for their areas, updates them when programs or workflows change, and recommends policy updates.
Uses AI-assisted decision tools where appropriate for exception handling, risk assessment, and fraud detection.
Supports other business units with member requests and workflows, cross-trains on critical processes, and helps maintain service levels.
Interacts with vendors and third parties on behalf of members and the Credit Union.
Stays current on regulatory and technology changes.
Performs other job-related duties as assigned.
Promotes and maintains a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management and vendors.
Keeps abreast of industry developments including, but not limited to, changes in regulations, technology, etc.
Performs additional duties as required.

Benefits

Excellent health insurance packages with a Health Reimbursement Account option
Life, AD&D, Short-Term Disability and Travel Insurance
401k plan with company match dollar for dollar up to 6 percent
Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays
Monthly stipend for wellness activities and mental health
Tuition reimbursement
Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more
Bonus/commission plan for qualifying roles
Employee perks (including mortgage discounts!)
PTO purchase and sell-back programs
Rewards and peer recognition programs
Trust-based, out-come oriented remote work environment for most roles