Sr. Operations Associate - REMOTE
About The Position
The Senior Operations Associate supports day-to-day deposit, Real Time Payments, and EFT activity, including ACH and wires. The role also supports process improvement, operations projects, and the design and maintenance of policies and procedures. This person plays a key role in how we use systems, automation, and AI-assisted tools across Operations. The ideal candidate must be competent and able to learn quickly, be highly detail oriented, and be comfortable working with many different systems. The successful candidate will have worked in a financial institution setting, primarily in back-office transaction processing. This person will also possess strong analytical skills to not only document, but to evaluate and recommend changes to processes, workflows, and procedures to drive productivity and efficiency. Additionally, is comfortable with monitoring, exception trends analysis, and partnership with product/engineering or vendors on automation and AI use cases. The area of responsibility for this role is wide and thus requires thorough knowledge of various company processes.
Requirements
- Intermediate to advanced Excel (lookups, pivot tables, data cleansing) and comfort working with data exports and dashboards.
- Experience with payment systems, or RPA/automation tools (e.g., workflow engines, bots, scripting, or rules engines).
- Demonstrates ability to learn new systems quickly and to translate business requirements into system or configuration requirements for vendors/IT.
- At least four years of transactional processing experience in a bank or credit union, with at least two years in a similar Operations role.
- Experience with deposit and payment systems, including ACH, wires, and RTP, and related digital banking platforms.
- Experience working with or supporting AI-assisted decision tools and automation in operations or a clear ability to identify automation candidates and support business cases for AI-assisted implementations.
- Strong knowledge of rules and regulations governing transactional processing in financial institutions.
- Strong analytical, problem-solving, organizational, communication, decision-making, and time management skills, with the ability to manage multiple priorities and meet critical deadlines with a high level of accuracy.
- High integrity, trustworthiness, and accountability.
- Proficiency with Microsoft Outlook, Teams, Word, and Excel, and comfort working in a remote, tech-enabled environment.
- Work is remote and requires a suitable internet connection, a current smartphone, extended computer use, and frequent communication via email, chat, video, and phone.
Nice To Haves
- Experience with basic data querying (e.g., SQL or BI tools) preferred.
- Project experience preferred.
- Supervisory experience a plus.
- College degree preferred.
Responsibilities
- Manage daily processing for deposits, RTP, ACH, and wires, including manual and batch postings, research, exception handling, and support for general ledger reconciliation, with strict attention to deadlines and controls.
- Coordinate and schedule daily work for EFT, ACH, and wire processing and act as a point of contact for the department when the Operations Manager is unavailable.
- Support plans for electronic funds processes and member servicing, working on projects tied to system updates, service enhancements, and process changes, and keeping work current in project and ticketing tools that follow Agile-inspired practices.
- Lead or support process reviews and testing and help translate findings into production changes. Identify high-volume, rules-based work that can be automated, including through RPA and AI-assisted workflows, and work with stakeholders to define requirements, test solutions, and measure impact.
- Work with vendors, management, and regulators on internal services, funds transfer policies, compliance, security, and contingency planning. Write and maintain procedure documents for their areas, update them when programs or workflows change, and recommend policy updates. Use AI-assisted decision tools where appropriate for exception handling, risk assessment, and fraud detection.
- Support other business units with member requests and workflows, cross-train on critical processes, and help maintain service levels. Interact with vendors and third parties on behalf of members and the Credit Union, stay current on regulatory and technology changes, and perform other job-related duties as assigned.
- Promote and maintain a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management and vendors.
- Keep abreast of industry developments including, but not limited to, changes in regulations, technology, etc.
- Perform additional duties as required.
Benefits
- Excellent health insurance packages with a Health Reimbursement Account option
- Life, AD&D, Short-Term Disability and Travel Insurance
- 401k plan with company match dollar for dollar up to 6 percent
- Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays
- Monthly stipend for wellness activities and mental health
- Tuition reimbursement
- Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more
- Bonus/commission plan for qualifying roles
- Employee perks (including mortgage discounts!)
- PTO purchase and sell-back programs
- Rewards and peer recognition programs
- Trust-based, out-come oriented remote work environment for most roles
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
