Sr. Operations Analyst

BlueCross BlueShield of South Carolina•Columbia, SC

23h•Onsite

About The Position

Analyzes current and proposed policies, procedures, systems, forms, and reports for the department. Analyzes existing processes and procedures to recommend operational improvement through standardization, simplification, discontinuance or other methods. May recommend installations of new systems and procedures and with implementation, instructs personnel regarding them. This role is onsite at our Columbia, SC location. Fulltime, 40 hours/week. Analyzes data that has a vital impact on the success of the operation, program or project and that is used for developing operating strategies. Develops, maintains and reviews processes, procedures, policies and forms for the department. Identifies patterns and trends in data for business decisions by department or division leadership. Prepares materials which help explain findings such as reports, charts, visual aids, etc. Monitors departmental methods to ensure compliance with internal measures and contract/business requirements. Reviews items directed to management. Advises and keeps management apprised of any potential issues or items that need to be addressed. Recommends a response or solution to any issues identified or outstanding. Assists management with complex reviews such as analysis of expenditures that would help determine if process improvements, projects, or implementations are within projections. Provides periodic/consistent information to management impacted by assigned projects. Manage/relay project status, purpose, scope and timing. Serve as liaison between the division or department and other areas on management reports, including reports concerning workload statistics. Attends and participates in teleconferences and meetings with customers. May also serve as liaison between the area and the contractor regarding any discrepancies found in reports. Functions as a project leader on work teams. Assists service areas with resolving compliance issues or questions. Identify opportunities for improvement and areas/issues that can be addressed with educational initiatives. Trains staff on new initiatives. Identify and research discrepancies and questions related to data input based on reports. Monitors reports to assess the impact of performance on key measures.

Requirements

Bachelors degree OR 4 years job related work experience or Associate's and 2 years job related work experience
2 years of data analysis or related operations experience

Nice To Haves

Bachelor's degree-in Business, Healthcare or other job related field
2 years-of healthcare or insurance data analysis experience
experience with Smartsheets and Sharepoint

Responsibilities

Analyzes data that has a vital impact on the success of the operation, program or project and that is used for developing operating strategies
Develops, maintains and reviews processes, procedures, policies and forms for the department
Identifies patterns and trends in data for business decisions by department or division leadership
Prepares materials which help explain findings such as reports, charts, visual aids, etc.
Monitors departmental methods to ensure compliance with internal measures and contract/business requirements
Reviews items directed to management
Advises and keeps management apprised of any potential issues or items that need to be addressed
Recommends a response or solution to any issues identified or outstanding
Assists management with complex reviews such as analysis of expenditures that would help determine if process improvements, projects, or implementations are within projections
Provides periodic/consistent information to management impacted by assigned projects
Manage/relay project status, purpose, scope and timing
Serve as liaison between the division or department and other areas on management reports, including reports concerning workload statistics
Attends and participates in teleconferences and meetings with customers
May also serve as liaison between the area and the contractor regarding any discrepancies found in reports
Functions as a project leader on work teams
Assists service areas with resolving compliance issues or questions
Identify opportunities for improvement and areas/issues that can be addressed with educational initiatives
Trains staff on new initiatives
Identify and research discrepancies and questions related to data input based on reports
Monitors reports to assess the impact of performance on key measures

Benefits

401(k) retirement savings plan with company match
Subsidized health plans and free vision coverage
Life insurance
Paid annual leave
Nine paid holidays
On-site cafeterias and fitness centers in major locations
Wellness programs and healthy lifestyle premium discount
Tuition assistance
Service recognition
Incentive Plan
Merit Plan
Continuing education funds for additional certifications and certification renewal