Sr. Operations Analyst, Technical Lead
About The Position
Sompo has a unique opportunity for a Sr. Operations Analyst, Technical Lead in our Insurance Operations team. This role serves as the operational owner for systems testing, process design, workflow documentation, technology adoption, and business readiness initiatives. In addition to leading technical initiatives, you will maintain ownership of a targeted operational workload, ensuring technology solutions remain grounded in day-to-day business operations while providing production support during periods of increased volume. In this highly visible role, you will partner across Operations, Underwriting, Engineering Process, and IT to ensure technology solutions are successfully translated into operational outcomes that improve efficiency, scalability, and performance. This position will be based out of our Charlotte, NC office.
Requirements
- 4+ years of experience in underwriting operations, insurance systems analysis, or technical operations, with strong knowledge of underwriting processes and Property & Casualty insurance.
- Experience leading system testing, User Acceptance Testing (UAT), defect management, and validation of technology solutions.
- Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), business documentation, and process analysis.
- Excellent analytical, problem-solving, communication, and stakeholder management skills, with a proven ability to collaborate across technical and business teams.
Nice To Haves
- Experience with underwriting platforms (e.g., Guidewire, ImageRight), business analysis/process improvement methodologies (Agile, Lean), and reporting or visualization tools such as Tableau or Power BI.
Responsibilities
- Manage underwriting operations throughout the policy lifecycle, including binder reviews, policy issuance, renewal notices, and validation of technology solutions in production environments.
- Lead User Acceptance Testing (UAT) for system enhancements, integrations, and releases by developing test plans, executing test scripts, managing defects, and ensuring business readiness and successful adoption.
- Design, document, and optimize operational workflows, business requirements, and policy specifications while identifying automation, process improvement, and system enhancement opportunities.
- Serve as the subject matter expert (SME) for underwriting systems and processes, troubleshooting complex issues and recommending sustainable operational and technology solutions.
- Develop training materials, documentation, and knowledge-sharing resources that drive adoption, consistency, business continuity, and team enablement.
- Partner with Underwriting, IT, Re-Engineering, and Project Management teams to support requirements gathering, solution design, implementation, testing, workflow modernization, and communication of technical and operational impacts to stakeholders.
Benefits
- Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
- Pharmacy benefits with mail order options
- Dental benefits including orthodontia benefits for adults and children
- Vision benefits
- Health Care & Dependent Care Flexible Spending Accounts
- Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
- Company-paid Disability benefits with very competitive salary continuation payments
- 401(k) Retirement Savings Plan with competitive employer contributions
- Competitive paid-time-off programs, including company-paid holidays
- Competitive Parental Leave Benefits & Adoption Assistance program
- Employee Assistance Program
- Tax-Free Commuter Benefit
- Tuition Reimbursement & Professional Qualification benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
