Sr. Operational System Controls Associate

Hyundai Capital America • Irvine, CA

2d

About The Position

The Sr. Operational System Controls Associate independently monitors, validates, and analyzes operational system controls to support regulatory compliance, internal policies, and business objectives. The role investigates control exceptions and process issues, conducts root-cause analysis, documents findings, and recommends corrective actions for moderately complex matters. It partners with business and support functions to implement and validate control and process improvements and supports audit, issue-management, and remediation activities.

The position also reviews and validates moderately complex data requests from Compliance, Legal, Risk, and Operations stakeholders. It assesses data completeness, accuracy, consistency, and alignment with business requirements; researches discrepancies; maintains supporting documentation; and communicates results, limitations, and unresolved concerns. The role is part of Hyundai Capital America, which provides financing, leasing, and insurance solutions through Hyundai Motor Finance, Genesis Finance, and Kia Finance.

Requirements

• 4–6 years of related experience in operational controls, risk management, compliance, audit, quality assurance, account servicing, or related operational functions.
• Experience conducting root-cause analysis, issue resolution, control validation, or process improvement activities.
• Experience working with operational systems and business applications.
• Experience supporting audits, regulatory reviews, remediation efforts, or issue-management processes.
• Bachelor's degree or equivalent relevant experience required.
• Analytical and problem-solving skills to evaluate operational controls, processes, systems, and data.
• Working knowledge of operational controls, risk mitigation, issue management, and applicable regulatory requirements.
• Knowledge of root-cause analysis, process improvement, control validation, and remediation practices.
• Ability to analyze data, identify trends and exceptions, and recommend corrective actions.
• Ability to document findings and maintain accurate, audit-ready records.
• Ability to communicate findings, recommendations, and status updates clearly to stakeholders and management.
• Ability to collaborate effectively across business, Compliance, Legal, Risk, Audit, and Technology functions.
• Proficiency in Microsoft Office and relevant operational and reporting systems.
• Ability to manage multiple priorities, exercise sound judgment, and meet deadlines.

Nice To Haves

• Automotive finance or financial services experience preferred.

Responsibilities

• Execute and monitor operational system controls in accordance with established requirements and procedures.
• Perform control reviews and validations for recurring and moderately complex processes.
• Analyze operational data to identify exceptions, trends, and potential control gaps.
• Evaluate control results and document findings, supporting evidence, and recommended actions.
• Assist with developing and implementing enhancements to existing operational controls.
• Escalate significant control deficiencies and emerging risks to management.
• Investigate control failures, process exceptions, and moderately complex operational issues.
• Conduct root-cause analysis to identify contributing factors, impacts, and control implications.
• Document findings and recommend corrective or preventive actions.
• Coordinate and track assigned issues and remediation activities through resolution.
• Partner with stakeholders to validate corrective actions and confirm identified risks have been addressed.
• Escalate unresolved, material, or complex issues to management.
• Identify opportunities to improve operational processes and strengthen control effectiveness.
• Recommend control enhancements based on monitoring results, issue trends, and root-cause findings.
• Support implementation of approved system, process, control, and policy changes.
• Support impact assessments and perform post-implementation validations for assigned changes.
• Document updated procedures, control requirements, and validation results.
• Review and validate moderately complex data requests from Compliance, Legal, Risk, and Operations stakeholders.
• Analyze data for completeness, accuracy, consistency, and alignment with defined business requirements.
• Research discrepancies, document conclusions, and coordinate resolution with appropriate stakeholders.
• Maintain validation documentation and supporting evidence.
• Communicate results, identified limitations, and unresolved concerns to stakeholders and management.

Benefits

• Monthly vehicle allowance plus vehicle purchase and lease discounts.
• Medical, dental, and vision plans.
• Employer-funded HSA contributions.
• 401(k) with company match and immediate vesting from day one.
• Company-paid life and disability insurance.
• Fitness and health resources.
• Leadership programs and career development supporting continuous learning.
• Paid Volunteer Time Off.
• Company charitable donation in the employee's honor.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior