Sr. Operational Support Administrator

Robert Half•Seattle, WA

4d•Hybrid

About The Position

Robert Half is seeking a Senior Operational Support Administrator to join our Operational Support team to support a team of in person and remote talent solutions professionals that focus on placing candidates at client companies on a temporary or permanent basis. The Operational Support team is the backbone of our Talent Solutions operations. Robert Half is the world’s first and largest specialized talent solutions and business consulting firm. Our mission is to positively change people's lives by finding them a rewarding job and to assist businesses in locating the talent they need to succeed. Robert Half is widely recognized and respected in our industry, and we are known as an innovator. Our investments in advanced AI and other technologies allow us to adapt quickly to a new marketplace, where remote and hybrid work have become commonplace. But it takes outstanding people to fully address the talent needs of our clients by providing them with the very best available job candidates. We foster a positive, inclusive work environment. We are a socially responsible corporate citizen, and we support our communities, whether we’re volunteering our time or donating to deserving causes. Equally important, our organizational culture includes treating each other with respect and embracing inclusion. We help employees thrive and feel valued and fulfilled in their roles. Join our community as a Senior Operational Support Administrator and advance your career as you help us shape our future.

Requirements

3+ years’ experience working in an administrative position with heavy customer contact
Ability to take initiative, be self-directed and work with limited supervision
Experience managing ad-hoc projects
Ability to work with and troubleshoot technical issues both in-person and remotely
Working knowledge of database entry and reporting
MS Office skills and preferably Salesforce experience

Nice To Haves

A naturally inquisitive approach and an appreciation for diverse perspectives
A desire to work in a collaborative environment
An ethical mindset
An eagerness to embrace and learn new technologies
The ability to adapt to an evolving organization
Strong interpersonal and communication skills
Experience building cross-department relationships

Responsibilities

Acting as subject matter expert for all client and candidate questions
Taking lead in rolling out new technology initiatives utilizing knowledge of various technology platforms
Participating in special projects and reporting
Supporting revenue generating activities
Assisting in lead generation, job posting and reporting processes
Aiding in various marketing efforts (calls, emails, etc.)
Helping, as needed, with candidate sourcing and resume review
Preparing, sending, and monitoring candidate pre-placement and on-boarding documents for completion and compliance
Entering candidate information into internal database system
Tracking and managing candidate time sheet entry, preparing payroll/billing adjustments, and assisting with candidate unemployment claims
Mentoring other administrative professionals, including development training
Onboarding and training new hires

Benefits

Attractive compensation and benefits
Physical, mental, and financial wellness support
Hybrid working options
Industry-leading training programs and tailored career development
Investment in AI and other technology to enable your success
Individual and team rewards and recognition
Potential in-country and worldwide career mobility
group health insurance benefits (medical, vision, dental)
flexible spending and health savings accounts
life and accident insurance
adoption, surrogacy and fertility assistance
paid parental leave of up to 6 weeks
short/long term disability
paid time off for vacation, personal needs, and sick time
up to 17 days of CTO per calendar year
up to 11 paid holidays per calendar year
opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees