Sr. Operational Compliance Analyst

Hippo Insurance•San Jose, CA

1d•$175,000 - $265,000•Hybrid

About The Position

Hippo is seeking a Sr. Operational Compliance Analyst with 5+ years of experience in insurance operations or compliance. This role involves translating dense regulatory requirements into clear, actionable business direction, managing multiple workstreams, identifying and fixing process gaps, and collaborating cross-functionally with Legal, Compliance, Operations, and Product teams. The analyst will communicate complex regulatory language effectively, ensure accuracy in deliverables like data call responses and carrier audits, and mentor peers in a senior, high-visibility role. The ideal candidate is detail-oriented, comfortable in a regulated environment, handles escalated or compliance-sensitive matters, and can draft professional written correspondence. They are confident communicating with customers in complex situations, remain composed under pressure, navigate escalated customer situations while maintaining regulatory integrity, and thrive in structured processes. They manage competing deadlines effectively, collaborate cross-functionally to resolve complex issues, are adaptable, and willing to support broader Regulatory Response functions. The role requires a fast-paced environment, problem-solving skills, and a strong understanding of billing operations and financial transactions. Responsibilities include supporting operational improvements, and assisting with onboarding and training new team members.

Requirements

5+ years of experience in insurance operations, compliance, regulatory affairs, or a related field
Working knowledge of insurance regulatory requirements and how they apply to business operations, processes, and documentation
Strong organizational skills with demonstrated ability to manage multiple concurrent workstreams and deadlines
Excellent written and verbal communication skills, with the ability to translate complex regulatory language into clear business direction
Experience working cross-functionally with Legal, Compliance, Operations, and/or Product teams
High attention to detail and commitment to accuracy in all deliverables
Demonstrated ability to lead projects and initiatives independently with minimal supervision
Experience managing or mentoring junior team members or peers

Nice To Haves

Prior experience with MCE, data calls, carrier audits, CVE/Lender documentation, or state recovery processes
Familiarity with homeowners or personal lines insurance products and state-specific filing requirements
Experience with compliance tracking tools, project management platforms, or regulatory databases
Experience presenting compliance updates or risk summaries to leadership audiences
CPCU, AIC, or other insurance designation a plus

Responsibilities

Serve as the primary liaison between Legal/Compliance and business teams, translating regulatory and legal requirements into clear, actionable direction.
Work with business areas to help them understand what is being asked of them, supporting workload prioritization and timeline management.
Review and validate business deliverables before they are returned to Legal or Compliance to ensure completeness and accuracy.
Track open compliance items across business areas and proactively manage to resolution.
Lead complex or high-priority MCE initiatives end-to-end, coordinating across multiple business stakeholders.
Identify process gaps in how compliance changes are adopted by the business and drive improvements.
Support the end-to-end lifecycle of regulatory insurance changes, including how they are identified, communicated, and implemented across processes, systems, and forms.
Partner with business areas to assess the operational impact of regulatory changes and develop implementation plans.
Monitor regulatory updates and ensure affected business areas are informed and prepared to act.
Lead regulatory impact assessments and facilitate cross-functional planning sessions for significant changes.
Maintain a centralized regulatory change log and reporting framework for leadership visibility.
Manage all CVE and Lenderdoc documentation requirements, ensuring timely and accurate fulfillment.
Coordinate with business areas and external partners to ensure lenderdoc required documentation meets compliance standards.
Maintain up-to-date records and documentation logs for all CVE and Lenderdoc related activities.
Identify and implement process improvements to streamline CVE and Lendersoc documentation workflows.
Support state recovery activities, ensuring all required filings, documentation, and follow-up actions are completed accurately and on time.
Coordinate with the appropriate business areas to gather information and respond to state recovery requests.
Own state recovery strategy for assigned states, managing all aspects from identification through resolution.
Manage the end-to-end response to data calls, coordinating data collection across business areas and ensuring submissions are accurate, complete, and on time.
Maintain documentation of all data call submissions and responses.
Develop and maintain data call response templates and playbooks to increase efficiency and consistency.
Coordinate carrier audit and survey responses, working cross-functionally to gather required documentation and data.
Track audit and survey timelines, ensuring all deadlines are met and responses are complete.
Maintain organized audit and survey files for reference and future use.
Serve as the primary point of contact for carrier auditors, managing relationships and communications throughout the audit lifecycle.
Lead post-audit reviews and drive corrective action plans where applicable.
Manage the receipt, routing, and resolution of RCMNs, ensuring the appropriate business owners are engaged and responses are timely.
Track RCMN status and escalate issues proactively to avoid missed deadlines or incomplete responses.
Develop and maintain an RCMN response framework and reporting dashboard for compliance leadership.

Benefits

Multiple medical plans to choose from
100% employer covered dental & vision plans for our team members and their families
401(k)-retirement plan
Short & long-term disability
Employer-paid life insurance
Flexible Spending Accounts (FSA) for health and dependent care
Employee Assistance Program (EAP)
Equity compensation
Training and internal career growth opportunities
Flexible Time Off
12 weeks of parental leave for primary and secondary caregivers
Snacks and drinks available for onsite employees