Sr Office Services Associate
About The Position
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. The Sr. Office Services Associate is responsible for overseeing office services operations, hospitality functions, and front-of-house support to ensure a clean, organized, and professional workplace environment. This role leads a team of office services associates, coordinates daily operational activities, and delivers high-quality customer service to employees and visitors. The position reports to the Client Relations Manager or Client Relations Director and is classified as non-exempt.
Requirements
- High school diploma or equivalent required
- 2–3 years of experience in office services, hospitality, facilities support, workplace services, or customer service operations
- Prior experience in a lead or supervisory capacity preferred
- Microsoft Office Suite (Word, Excel, Outlook)
- Basic office service and workplace management systems (preferred)
- Inventory tracking and scheduling tools (preferred)
- None required. Certifications: Workplace services, hospitality, or facilities-related certifications preferred but not mandatory.
Nice To Haves
- college degree preferred (or equivalent experience)
- Workplace services, hospitality, or facilities-related certifications preferred but not mandatory.
Responsibilities
- Lead, train, and supervise office services and hospitality staff to ensure efficient daily operations and service delivery
- Assign and prioritize team tasks to ensure timely completion of office service and hospitality functions
- Conduct performance evaluations, provide coaching, and support continuous improvement within the team
- Maintain a clean, organized, and professional office environment, including common areas, meeting spaces, and service areas
- Manage office supplies, pantry inventory, and essential resources to support operational needs
- Coordinate with janitorial and maintenance vendors to ensure consistent facility upkeep and issue resolution
- Serve as the primary point of contact for office services and hospitality-related employee requests and concerns
- Deliver high-quality customer service by responding promptly to employee and guest inquiries and issues
- Support office events, meetings, and conferences, including room setup, logistics, and coordination of services
- Maintain and optimize vendor relationships, including monitoring service quality and contract compliance
- Support front desk, reception, and guest experience functions to ensure a welcoming workplace environment
- Monitor office operations and implement process improvements to enhance efficiency and service quality
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid Time Off (PTO)
- annual bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
