Office Services Associate

K2 Services•New York, NY

11d•$23•Onsite

About The Position

The Office Services Associate plays a crucial role in ensuring the seamless operation of office environments by providing comprehensive support services. This includes back-office support, hospitality, mail handling, and reprographics. The position is responsible for maintaining a professional and efficient office atmosphere. The shift for this position is 10 am to 7 pm, Monday to Friday.

Requirements

High school diploma or equivalent
Minimum 1 year of experience
Ability to understand client inquiries and provide effective responses
Experience in using Microsoft Office products and applications
Understands the importance of delivering added value to clients
Team player who can keep a positive attitude, motivate peers, and build relationships
Ability to maintain confidentiality and security of any client information
Displays a pleasant and cheerful disposition at all times
Client first mentality
Demonstrates accuracy and attention to detail
Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing
Solid decision-making skills within the scope of the position
Ability to meet deadlines and work under pressure
Good verbal and written communication skills
Ability to use technology
Prioritizing, flexibility, adaptability

Nice To Haves

college degree preferred

Responsibilities

Collaborate with the client organization to define robust policies, procedures, standards, and tools that align with business goals and drive operational excellence.
Identify and monitor Key Performance Indicators (KPI), ensuring adherence to all Service Level Agreement (SLA) requirements.
Apply project and change management methodologies to identify and implement process improvement opportunities in a service-oriented environment.
Regularly update and maintain the Site Operations Manual/Playbook to ensure accurate and comprehensive documentation of operational processes.
Develop and maintain positive relationships with regular guests, recognizing and acknowledging their loyalty through personalized gestures.
Engage with guests during their stay, seeking feedback, and proactively addressing any concerns to enhance overall satisfaction.
Identify opportunities for upselling additional services, amenities, and packages to enrich the guest experience and increase revenue.
Ensure a warm and personalized welcome to all guests, creating a lasting first impression that reflects the company's commitment to exceptional service.
Anticipate guest needs and preferences, proactively helping and providing personalized recommendations to enhance their stay.
Handle guest inquiries, complaints, and special requests promptly and professionally, resolving issues to the guest's satisfaction and following up as needed.
Continuously monitor guest feedback and reviews, identifying areas for improvement and implementing corrective actions to enhance guest experiences.
Facilitate essential mail services, encompassing accurate sorting and distribution of interoffice mail, timely execution of internal mail runs, and proficient operation of postage equipment for outgoing mail processing.
Ensuring the preparation of specialized outgoing mail (e.g., certified registered) and the diligent collection of outgoing mail from designated internal zones.
Perform critical print services, including proficient copying, rigorous quality control checks, meticulous record log maintenance, precise binding, hole punching, stapling, and basic copier maintenance.
Ensure accurate reproduction of CD/DVD materials in response to customer requests or as part of an imaging project.
Actively participate in training programs, including the utilization of the Cornerstone platform, to enhance your knowledge and skills in the role.