Sr Office Administrator

Federal Express Corporation•Kansas City, MO

About The Position

This role requires a minimum of five (5) years of experience in clerical support or a related area, with at least two (2) of those years specifically as an Office Administrator II or equivalent administrative experience supporting a manager-level or district staff position. The position demands strong software skills, including proficiency in Microsoft Office and web-based applications, as well as general business skills such as typing, data entry and review, and the use of standard office equipment like phones, copiers, and fax machines. The ideal candidate will possess the ability to follow detailed instructions, operate standard equipment, and demonstrate excellent customer service skills to professionally handle requests. Strong verbal and written communication skills are essential for explaining complex and/or confidential information. The role also requires effective time management, organizational, and multi-tasking abilities to thrive in a fast-paced environment with changing priorities, while maintaining a high level of attention to detail and accuracy. Additionally, the ability to mentor, coach, and serve as a knowledge resource to other employees, along with knowledge of FedEx operations, concepts, practices, policies, and procedures, is expected.

Requirements

Minimum five (5) years of experience in clerical support or related area.
Minimum two (2) years of experience as an Office Administrator II or equivalent administrative experience supporting a manager-level or district staff position.
Proficiency in Microsoft Office software and web-based applications.
General business skills: typing, data entry and review, use of phone, copier, and fax.
Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.
Customer service skills.
Verbal and written communication skills.
Time management, organizational, and multi-tasking skills.
High attention to detail and accuracy.
Ability to mentor, coach and act as a knowledge resource to other employees.
Knowledge of concepts, practices, policies and procedures related to FedEx operation.

Responsibilities

Provide clerical support and administrative experience.
Support manager-level or district staff positions.
Utilize software skills, including Microsoft Office and web-based applications.
Perform general business tasks such as typing, data entry and review, and operating office equipment.
Follow detailed instructions to complete routine procedures and operate standard equipment.
Respond to requests effectively and professionally using customer service skills.
Explain complex and/or confidential information using verbal and written communication skills.
Manage time effectively, organize tasks, and multitask in a fast-paced environment with changing priorities.
Maintain high attention to detail and accuracy to achieve daily assignments and goals.
Mentor, coach, and act as a knowledge resource to other employees.
Apply knowledge of FedEx operations, concepts, practices, policies, and procedures.