Sr Nurse - Clin. Education

HealthHelp•Houston, TX

1d•Remote

About The Position

WNS, part of Capgemini, is a leader in intelligent operations and transformation, serving over 700 clients across 10 industries. We combine domain expertise with AI-powered platforms and analytics to help businesses innovate and adapt. Our purpose is to enable lasting business value through intelligent, human-led solutions. With global headquarters across four continents, operations in 13 countries, 65 delivery centers, and over 66,000 employees, WNS delivers meaningful impact.

Requirements

Graduate of an accredited school of nursing, required
Current, active, and unrestricted RN, LVN, or LPN license in a state or territory of the U.S., required
2 years of prior experience in direct clinical care or managed care setting, required
1 year of direct virtual and/or face-to-face training experience, required
Ability to flex work hours based on business needs
Excellent listening, oral, and written communication/presentation skills
Ability to communicate complex information in a clear and concise manner
Strong problem solving, interpersonal, and customer service skills in both face-to-face and remote settings
Ability to work on multiple projects simultaneously and prioritize work to meet adapting deadlines
Ability to recognize potential and actual problems and work effectively within a team to develop appropriate solutions and implement effective action plans to address the problems
Ability to effectively perform in a fast-paced environment
Demonstrated knowledge and experience in using critical thinking skills
Proficient with Microsoft Office Suite and Windows products
Proficient with setting up webinars and multi-participant conference calls

Nice To Haves

1 year of Utilization Management, Case Management, or Clinical Care Coordination, preferred
Remote education/training experience, preferred

Responsibilities

Conducts training for staff members pertaining to Utilization Review process, clinical rules/guidelines, client/module/modality-specific workflows, and software enhancements.
Creates educational material for review tiers by collaborating with key resources across departments to ensure clinical scenarios are properly incorporated into the educational content.
Partners with Workforce Planning to develop training schedules conducive to achieving desired program specific outcomes.
Proactively identifies targeted improvement opportunities.
Partners with Human Resources and Clinical Operation leaders to highlight possible concerns amongst staff.
Conducts focused training to ensure that all staff are properly educated on HealthHelp policies and clinical processes.
Reviews monthly quality audit findings and conducts one-on-one coaching with staff to assist with resolving issues related to education and adherence to process and/or client-specific directives.
Leverages tools and methodologies to assess the effectiveness of educational content and delivery.
Advises Leadership Teams/Medical Director of opportunities for individual performance improvement.
Reviews reports from the Quality Department to identify training opportunities.
Serves as contact point for staff in order to answer questions/provide clarification related to criteria, policy, and process.
Partners with Products to develop training material designed to promote process efficiency and desired program-specific outcomes.
Recognizes and informs management of process/performance gaps and offers solutions.
Adheres to all regulatory requirements and complies with HealthHelp policies and procedures.
Upholds professional standards and performs all work in a manner respectful of others.
Provides a high level of service and support to both internal and external clients.
Promotes business focus which demonstrates an understanding of the company’s vision, mission, and strategy.
Performs other duties as assigned to meet business needs.