Sr Nurse - Clin. Education

WNS Global Services•Houston, TX

2d•$80,000 - $95,000•Remote

About The Position

This role involves conducting training for staff members on various clinical and operational topics, creating educational materials, developing training schedules, identifying improvement opportunities, and providing coaching to staff. The position requires collaboration with various departments, including Human Resources, Clinical Operations, and Product teams, to ensure effective education and adherence to policies and procedures. The Sr Nurse - Clin. Education will also be responsible for assessing training effectiveness, advising leadership on performance improvement, and ensuring compliance with regulatory requirements.

Requirements

Graduate of an accredited school of nursing, required
Current, active, and unrestricted RN, LVN, or LPN license in a state or territory of the U.S., required
2 years of prior experience in direct clinical care or managed care setting, required
1 year of direct virtual and/or face-to-face training experience, required
Ability to flex work hours based on business needs
Excellent listening, oral, and written communication/presentation skills
Ability to communicate complex information in a clear and concise manner
Strong problem solving, interpersonal, and customer service skills in both face-to-face and remote settings
Ability to work on multiple projects simultaneously and prioritize work to meet adapting deadlines
Ability to recognize potential and actual problems and work effectively within a team to develop appropriate solutions and implement effective action plans to address the problems
Ability to effectively perform in a fast-paced environment
Demonstrated knowledge and experience in using critical thinking skills
Proficient with Microsoft Office Suite and Windows products
Proficient with setting up webinars and multi-participant conference calls

Nice To Haves

1 year of Utilization Management, Case Management, or Clinical Care Coordination, preferred
Remote education/training experience, preferred

Responsibilities

Conducts training for staff members pertaining to Utilization Review process, clinical rules/guidelines, client/module/modality-specific workflows, and software enhancements
Creates educational material for review tiers by collaborating with key resources across departments to ensure clinical scenarios are properly incorporated into the educational content
Partners with Workforce Planning to develop training schedules conducive to achieving desired program specific outcomes
Proactively identifies targeted improvement opportunities
Partners with Human Resources and Clinical Operation leaders to highlight possible concerns amongst staff
Conducts focused training to ensure that all staff are properly educated on HealthHelp policies and clinical processes
Reviews monthly quality audit findings and conducts one-on-one coaching with staff to assist with resolving issues related to education and adherence to process and/or client-specific directives
Leverages tools and methodologies to assess the effectiveness of educational content and delivery
Advises Leadership Teams/Medical Director of opportunities for individual performance improvement
Reviews reports from the Quality Department to identify training opportunities
Serves as contact point for staff in order to answer questions/provide clarification related to criteria, policy, and process
Partners with Products to develop training material designed to promote process efficiency and desired program-specific outcomes
Recognizes and informs management of process/performance gaps and offers solutions
Adheres to all regulatory requirements and complies with HealthHelp policies and procedures
Upholds professional standards and performs all work in a manner respectful of others
Provides a high level of service and support to both internal and external clients
Promotes business focus which demonstrates an understanding of the company’s vision, mission, and strategy
Performs other duties as assigned to meet business needs