Sr. Network Engineer, Team Lead

Jewelers Mutual • Raleigh, NC

16h

About The Position

The Senior Network Engineer – Team Lead provides technical leadership and hands-on engineering for the design, implementation, security, and ongoing reliability of the organization’s network infrastructure across campus, WAN, and multi-cloud environments. This role leads day-to-day network operations, drives standards and automation, and manages a small team of network engineers/administrators. This role partners closely with Infrastructure, Security, Cloud, End User, and Application teams to ensure resilient connectivity and secure integration of private, public, and hybrid cloud services.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 8+ years of progressive IT experience with 5+ years in network engineering, including ownership of enterprise network design and operations.
• 1+ years of people management experience (or demonstrated team leadership experience), including coaching, performance feedback, and workload planning.
• Expert knowledge of Cisco networking technologies across LAN and WAN.
• Strong understanding of networking protocols and technologies, including TCP/IP, BGP, OSPF, VLANs, QoS, and load balancing.
• Experience designing and supporting WAN and SD-WAN solutions (e.g., Cisco Viptela), including circuit provider management and resiliency.
• Strong network security experience including segmentation, firewalls, VPNs, IDS/IPS, and secure remote access.
• Practical knowledge of public, private, and hybrid cloud connectivity patterns across AWS, Azure, and Google Cloud.
• Demonstrated incident management and troubleshooting skills, including root cause analysis and creating durable preventive controls.
• Experience with infrastructure monitoring and observability platforms (LogicMonitor preferred).
• Ability to communicate clearly with both technical and non-technical partners and produce high-quality documentation.
• Flexibility to travel up to 15% as needed.

Nice To Haves

• Experience with Citrix NetScaler or similar ADC solutions preferred.
• CCNA/CCNP certification preferred.
• AWS, Google and/or Azure cloud certifications preferred.

Responsibilities

• Lead the design and implementation of complex Cisco-based networks that are scalable, secure, and highly available, aligned to industry best practices.
• Own network architecture and engineering standards, including reference designs, configuration standards, and lifecycle roadmaps.
• Provide senior-level escalation support for complex incidents and outages, performing root cause analysis and driving corrective and preventive actions.
• Ensure proactive monitoring, alerting, and observability are in place with sufficient coverage to detect most issues before customer impact.
• Maintain and continuously improve network documentation including diagrams, runbooks, configuration baselines, and security/network policies.
• Plan and execute patching, maintenance windows, and technology refresh activities to minimize risk and business disruption.
• Implement and maintain network services including firewalls, VPNs, IDS/IPS, SDA, Viptela SD-WAN, VLANs, load balancers, and related routing/switching services.
• Collaborate with Security to ensure network segmentation, secure remote access, and control validation meet organizational requirements.
• Support multi-cloud networking across AWS, Azure, and Google Cloud, including connectivity, routing, security, and integration patterns for hybrid environments.
• Identify opportunities for automation (infrastructure-as-code, configuration management, repeatable deployments) to increase reliability and reduce operational toil.
• Stay current on network and cloud technologies and recommend solutions that improve performance, security, cost, and operability.
• Provide direct people leadership for network engineering staff, including coaching, performance feedback, and development planning.
• Set clear expectations for work quality, operational rigor, and customer-focused service.
• Coordinate team workload and on-call or after-hours coverage as needed, ensuring timely response and effective handoffs.
• Lead prioritization and execution of work from intake through delivery, balancing operational needs with project work.
• Support hiring activities, including role scoping, interviewing, onboarding, and mentoring.
• Foster a culture of documentation, learning, and continuous improvement.

Benefits

• Competitive Compensation & Benefits
• performance bonuses
• generous paid time off
• a top-tier retirement program with 401(k) matching and additional company contributions
• 50% charitable gift matching
• paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Senior