Sr Mobile Expert

T-Mobile • Colorado Springs, CO

1d • Onsite

About The Position

Sr Mobile Experts are highly capable retail experts focused on delivering best-in-class customer service. In T-Mobile company-owned Experience stores, they attract new customers and provide high-level service to existing customers. They use in-store systems and digital tools to research and resolve customer needs, and they contribute to a one-stop resolution experience by working with peers in Customer Service and Engineering. Curated training and ongoing development help them grow their expertise. The team-based culture recognizes contributions to the customer experience and store results.

Requirements

• High school diploma or GED.
• At least 12 months of experience as a Neighborhood Mobile Expert in Retail, or as an Elite Expert in Account Care or Technical Care.
• Strong customer service skills, including passion, integrity, and energy to help create a dynamic environment and deliver a world-class shopping experience.
• Retail experience in a high-volume environment and ability to work in varied environments.
• Strong organization, multitasking, versatility, communication, and attention to detail.
• Accurate basic math skills and proficient calculator use.
• Pass certification and quarterly recertification process.
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills as a subject-matter expert in T-Mobile products and services.
• Consistently use digital tools during customer interactions and onboarding.
• Work collaboratively to build and contribute to a culture of sales and service.
• Acclimate local Retail Sales Associates and Partner Sales Associates to the unique event environment.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED