Sr. Mobile Expert

T-Mobile USA • Hayward, CA

1d • Onsite

About The Position

Sr. Mobile Experts deliver best-in-class customer service while applying their retail expertise in T-Mobile company-owned Experience stores. These stores attract new customers and provide a high level of service to existing customers. Experts use in-store systems and digital tools to address customer needs from research through resolution, and work with peers in Customer Service and Engineering to resolve customer pain points. Curated training and ongoing development support expertise and growth. The team-based culture recognizes contributions to customer experience and store results.

Requirements

• High school diploma or GED.
• Communication skills.
• Critical thinking skills.
• Customer service skills.
• Multitasking skills.
• Product knowledge.
• Sales skills.
• Task management skills.
• Teamwork orientation.
• Troubleshooting skills.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• At least 12 months of retail experience as a Neighborhood Mobile Expert.
• Care: Elite Expert, Account Care.
• Care: Elite Expert, Technical Care.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills and serve as a subject matter expert in T-Mobile products and services.
• Consistently use digital tools in customer interactions and onboarding.
• Collaborate with the team to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Access to commuter and transit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED