Sr Mgr Technology - Agentic & Intelligence Platforms

Southwest Airlines • Dallas, TX

3d • $168,650 - $187,400 • Onsite

About The Position

The Senior Manager Technology leads Southwest Airlines’ Intelligence Layer team, driving delivery of trusted, scalable solutions that connect business knowledge, data, and technology across the enterprise. The role partners with business and technology leaders to establish a unified foundation for analytics, AI, and decision-making, ensuring solutions align with enterprise strategy and customer needs. The position leads teams and cross-functional initiatives, provides technical thought leadership, develops strategies and processes to improve performance, and helps measure financial benefits and business value.

This role is based at Southwest Airlines’ Dallas, Texas headquarters and requires working there during business hours. The position may require extended hours and travel to company or non-company facilities and remote locations. Candidates must be U.S. citizens or currently authorized to work in the United States; sponsorship is unavailable.

Requirements

• High school diploma or GED.
• Demonstrated experience directly or indirectly leading teams.
• Broad, fully functioning knowledge in a business and/or information technology environment.
• Broad, fully functioning knowledge of leading teams and providing work direction.
• Advanced knowledge of business and leadership principles, including planning, organizing, directing, developing, and supervising.
• Advanced knowledge of personnel practices and regulations.
• Advanced knowledge of software development practices, concepts, methodologies, tools, and trends.
• Advanced knowledge of project management methodologies.
• Excellent partnering, negotiation, and communication skills to facilitate interactions with business customers and technology teams.
• Ability to provide tactical leadership for teams.
• Ability to use motivation and influence techniques to achieve team results.
• Ability to set and manage stakeholder expectations.
• Ability to deliver quality projects on time and within budget.
• Ability to manage projects using the organization’s project management methodology.
• Must be a U.S. citizen or authorized to work in the United States; work authorization sponsorship is unavailable.
• Must be at least 18 years of age and comply with company attendance and confidentiality standards.
• Must maintain a well-groomed appearance in accordance with company standards.
• Ability to work extended hours as needed and travel to or attend company and non-company facilities and remote locations as necessary.
• Ability to perform work duties from a limited-space workstation, desk, or office area for extended periods.
• Ability to communicate and interact in English and use a computer and office productivity tools with sufficient speed and accuracy.

Nice To Haves

• Experience with AWS cloud technologies.
• Experience with Databricks, including Unity Catalog.
• Experience in ontology engineering and semantic layer development.
• Experience with knowledge graph technologies, including Neo4j, Amazon Neptune, or similar platforms.

Responsibilities

• Lead, support, and influence the achievement of departmental and organizational missions, goals, and objectives.
• Participate in organizational processes and initiatives, including performance management, interviewing, budgeting, and training.
• Lead resolution of organizational, team, and individual issues and make appropriate decisions.
• Develop and execute strategies and processes to improve performance and the value of products and services.
• Lead cross-functional teams to deliver solutions and services that meet enterprise needs.
• Provide technical thought leadership related to assigned functional areas.
• Deliver technology solutions using best practices to maximize team productivity and product quality.
• Stay current on emerging trends, processes, and solutions related to assigned responsibilities.
• Build collaborative relationships and credibility while influencing and driving change across business and technology teams.
• Work with technology and business partners to measure financial benefits and demonstrable business value.
• Coach, develop, and engage employees using Southwest talent management practices.
• Participate in continuous learning and development.

Benefits

• Free space-available travel on Southwest flights for the employee and eligible dependents.
• Company contributions to the Retirement Savings Plan of up to 9.3% of eligible earnings.
• Potential annual ProfitSharing contribution to the Southwest Retirement Savings Plan, subject to company discretion and plan terms.
• Competitive health insurance for the employee and eligible dependents, including pets, with coverage options available from the first day of employment.
• Additional bonus opportunities for eligible leadership and individual contributor roles, awarded at the company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED