Sr Mgr System Ops - 90337049 - Wilmington

Amtrak•Wilmington, DE

1d•$135,800 - $176,040•Onsite

About The Position

Manage the System Operations Locomotive Desk, including distributing locomotives to ensure facilities have sufficient power for train operations and ensuring locomotive availability for charter and other special trains, emergency response training, and test trains. The role also takes an indirect leadership role in operating issues at CNOC under System Operations, including oversight of System Operations duty officers, equipment and space control, freight services, and special projects. The position promotes quality service and cost reduction through efficient locomotive utilization. It authorizes freight locomotive use when necessary, orders emergency fuel, and leads development of alternative locomotive operating plans during service disruptions. It provides guidance to field personnel and represents System Operations on locomotive-related teams, with a focus on customer satisfaction, revenue, and cost control.

Requirements

Bachelor’s degree or equivalent combination of education, training, and/or relevant experience.
At least 9 years of relevant work experience.
Demonstrated leadership skills, excellent public speaking, verbal and written communication, problem-solving, and administrative skills.
Ability to interface effectively with internal and external contacts.
Experience working with multiple team members, including senior staff.
Strong organization and planning skills.
Ability to motivate teams and achieve results through effective leadership.
Proficiency facilitating meetings, presentations, and interviews to foster communication and collaboration.
Skills in conflict resolution, time management, and conducting research to overcome challenges.
Proficiency in Arrow, Rail-Res, Rail-Res Stars, Excel, Cis-Prod, Business Objects, Operations Portal, and TCD Asset Details.
Extensive experience with PC-based spreadsheet software, including Microsoft Excel and Access, and Microsoft Word and PowerPoint.
Comprehensive understanding of railroad operations.

Nice To Haves

Bachelor’s degree or equivalent combination of education, training, and/or relevant experience, plus 11 years of relevant work experience.
Experience in railroad operations in a tactical operations command/control environment.
Successful experience managing large, complex projects.
Experience managing people.

Responsibilities

Manage System Operations Locomotive Desk functions and distribute locomotives to ensure adequate power at facilities for train operations.
Ensure locomotive availability for charter and other special trains, emergency response training, and test trains.
Provide indirect leadership and oversight for System Operations operating issues at CNOC, including duty officers, equipment and space control, freight services, and special projects.
Promote quality service and reduce costs through efficient utilization of locomotive power.
Authorize use of freight locomotives when necessary and order emergency fuel.
Lead development of alternative locomotive operating plans during service disruptions.
Provide field personnel with guidance on locomotive issues.
Represent System Operations on locomotive-related teams to reduce costs and enhance revenue through effective locomotive distribution.
Achieve high customer satisfaction, maximize revenue, and control costs through efficient use of locomotive resources.